Roderick Lamonte Smith
Lowell
Summary
Highly motivated job seeker with expertise in investigation and customer service. Detail-oriented and reliable candidate excelling at effectively managing multiple priorities with a positive attitude. Eager to take on additional responsibilities to contribute to the team's success and achieve collective goals.
Overview
11
11
years of professional experience
Work History
Manager II MI/WI - Claims Management
Claims Administration
2019.07 - Current
- Supervisor of a team of 10 Claims Professionals
- Training and onboarding of new hires
- Interview and Hiring Partner
- Training Process Improvement and Implementation
Case Manager IV AL / IN – Claims Management
Claims Administration
2017.11 - 2019.07
- Process Workers’ Compensation claims of high severity
- Medical claims, lost time & Indemnity, manage litigated files
- Manage monetary aspects of assigned claims
- Leader / Trainer of a multi-state team to assist Team Manager
Case Manager III IL – Claims Management
Claims Administration
2016.01 - 2017.11
- Processes workers' compensation cases involving major injuries
- Medical claims, lost time from work, and litigated claims
- Manages monetary aspects of assigned claims
Case Manager II VA / MA – Claims Management
Claims Administration
2015.11 - 2016.01
- Processes workers' compensation cases involving minor injuries
- Medical-only claims, and minimal lost time from work
- Manages monetary aspects of assigned claims
Capture & Image Supervisor
5th St. Layout Center
2014.10 - 2015.11
- Supervisor of a team of 7 associates with Dimensioning and Imaging
- Working with Category Advisors to coordinate schedules and meeting deadlines
- Ensure Quality and Customer Service for the handling of product
- Maintain the flow of freight coming in and out of the Image Studio
Dept.5 Scanner/Verifier & Safety Team Member
Wal-Mart RC8098
2014.01 - 2014.10
- Ensure merchandise quality in multiple departments
- Processing freight in a timely manner
- Weekly risk walks, for safety concerns throughout warehouse
Education
High School Diploma -
Southeast High School
Oklahoma City, OK2006-05
Skills
- Customer service
- Case management
- Training and mentoring
- Teamwork orientation
- Time management
- Investigation skills
- Event Planning/Coordinating
- Goal oriented
- Decision-making
- Critical thinking
Accomplishments
Recipient of a MAD (Making a difference award) in FY25.
Exemplary Evaluation FY25
Emcee of the FY25 YBM for the Claims Management Department
Timeline
Manager II MI/WI - Claims Management
Claims Administration
2019.07 - Current
Case Manager IV AL / IN – Claims Management
Claims Administration
2017.11 - 2019.07
Case Manager III IL – Claims Management
Claims Administration
2016.01 - 2017.11
Case Manager II VA / MA – Claims Management
Claims Administration
2015.11 - 2016.01
Capture & Image Supervisor
5th St. Layout Center
2014.10 - 2015.11
Dept.5 Scanner/Verifier & Safety Team Member
Wal-Mart RC8098
2014.01 - 2014.10
High School Diploma -
Southeast High School