RODRIGO GERMÁN SILVA
Buenos Aires
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
20
20
years of professional experience
Work History
University Professor
Universidad De Las Fuerzas Armadas
02.2020 - Current
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Human Resources Coordinator
División 3
01.2020 - 02.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Logistics Manager
Argentine Army
03.2015 - 02.2020
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
Security Officer
Argentine Army
02.2005 - 02.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Team Leader
United Nations MINUSTAH
12.2012 - 07.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
MBA -
GOOGLE COURSERA
02-2024
MBA -
GOOGLE COURSERA
02-2024
MBA - Strategic Planning
UBA
Buenos Aires01-2023
University Professor -
UNDEF
02-2019
BBA - Driving And Operational Management
UNDEF
Buenos Aires01.2008
Skills
- Research and analysis
- Academic research
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Languages
Inglés
Full Professional
Español
Native or Bilingual
Specialties
- Experience in team and project management.
- International relations, geopolitics, economics and marketing.
- High level of commitment, leadership and responsibility.
- Solid analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Recent Trainings
- Digital technologies and tools/Agile methodologies (SCRUM), UNDEF
- Information systems – BIG DATA, GOOGLE COURSERA
- Operational planning, UNDEF
- Operational logistics, UNDEF
- Training in security systems, CYBERDEFENSE
- Fundamentals of Data Analysis, COURSERA
- Data-Based Decision Making, GOOGLE COURSERA
- AI Boots Training, OulierOulier
Affiliations
- Outlier
- Argentine Army
- Tec Petrol
- United Nations
Additional Information
Specialized training in customer service, negotiation, commerce or commercial communication. Experience applying commercial and sales techniques. Ability to obtain information about customers or competitors. Excellent oral and written communication skills.
Timeline
University Professor
Universidad De Las Fuerzas Armadas
02.2020 - Current
Human Resources Coordinator
División 3
01.2020 - 02.2022
Logistics Manager
Argentine Army
03.2015 - 02.2020
Team Leader
United Nations MINUSTAH
12.2012 - 07.2013
Security Officer
Argentine Army
02.2005 - 02.2014
MBA -
GOOGLE COURSERA
MBA -
GOOGLE COURSERA
MBA - Strategic Planning
UBA
University Professor -
UNDEF
BBA - Driving And Operational Management
UNDEF
Similar Profiles
Rosita Grijalva MañayRosita Grijalva Mañay
Research and Laboratory Analyst at Universidad Técnica De AmbatoResearch and Laboratory Analyst at Universidad Técnica De Ambato
Shaiel PetersShaiel Peters
Human Resources Administrative Assistant at IOSFA (Instituto de Obra Social de las Fuerzas Armadas y de Seguridad)Human Resources Administrative Assistant at IOSFA (Instituto de Obra Social de las Fuerzas Armadas y de Seguridad)
Maribel Oleaga OleagaMaribel Oleaga Oleaga
Asimilada Militar Medico Nutricionista at Hospital Central De Las Fuerzas ArmadasAsimilada Militar Medico Nutricionista at Hospital Central De Las Fuerzas Armadas