Roman Esteve
Caba
Summary
Currently I am working in the firm "JPMorgan Chase & Co." in the
position of "IAM Senior Wintel Operations Analyst" as admin.
Experienced Admin with over 5 years of experience in GIAM.
Excellent reputation for resolving problems and improving customer
satisfaction.
Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals.
Reliable Intern studying Systems seeks an internship opportunity to
expand skills and gain valuable real-world experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IAM Senior Wintel Operations Analyst
JPMorgan Chase & Co.
08.2022 - Current
- Reviewed process failures and determined root causes.
- Engaged in collaborative design of production facilities, prioritizing business goals defined by VP.
- Applied various analytical techniques to diverse situations.
- Bulk and Manual Provisioning
- Splunk Reporting
- Creation and Documentation of processes (Confluence / SOP)
- Escalations
- Projects and Audits, Member of the GIAM Platform Team.
Global Identity and Access Mgmnt Analyst
JPMorgan Chase & Co.
10.2018 - 08.2022
- Handled several calls per day to address customer inquiries and concerns
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications
- Served customers and followed outlined steps of service.
- Managed on-site evaluations, internal audits and customer surveys.
Associate Analyst
Ernst & Young
06.2017 - 09.2018
- Level 1 support for customer account inquiries and requests.
- Level 2 support for Service Desk regarding account management services for the systems and applications the company supports.
- Operation-level troubleshooting activities, acting appropriately to resolve incidents.
- Communication of security procedures to end users related to support activities.
- Outlook accounts (modification through scripts in Exchange PowerShell).
- Identified operational efficiency opportunities to support long-term growth plans.
Education
English Teachers - Lenguage
Upper School of English Culture (LICEO)
Buenos Aires11.2018
High School Diploma -
Escuela Cristiana Evangélica Argentina
Buenos Aires12.2016
Skills
- MS Office
- Remote Office Availability
- Multitasking Abilities
- Lotus Notes 8
- Citrix
- Active Directory
- IBID
- Mainframe Platform
- Service Now
Certification
CCENT: Cisco Certified Entry Networking Technician October 2017 (UTN)
Languages
Spanish
Native language
English
Proficient
C2
Timeline
IAM Senior Wintel Operations Analyst
JPMorgan Chase & Co.
08.2022 - Current
Global Identity and Access Mgmnt Analyst
JPMorgan Chase & Co.
10.2018 - 08.2022
Associate Analyst
Ernst & Young
06.2017 - 09.2018
English Teachers - Lenguage
Upper School of English Culture (LICEO)
High School Diploma -
Escuela Cristiana Evangélica Argentina
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