Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Romina King

Rogers,AR

Summary

Dynamic Account Service Representative with a proven track record at Arvest Bank Group Inc., excelling in client relationship building and conflict mediation. Recognized for enhancing customer retention through tailored solutions and exceptional service. Strong organizational skills and analytical abilities drive performance, ensuring client needs are met efficiently and effectively.

Overview

11
11
years of professional experience

Work History

Account Service Representative/Administrative Assistant

Arvest Bank Group Inc.
07.2009 - 02.2015
  • Researched options and recommended services to address clients' needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Trained new personnel regarding company operations, policies and services.
  • Advocated for client needs within the company to improve experience and increase customer retention.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Executive Assistant

University Of Asia and the Pacific
11.2003 - 02.2008
  • Answered high volume of phone calls and email inquiries.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Handled confidential and sensitive information with discretion and tact.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Coordinated events and worked on ad hoc projects.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and managing directors
  • Screened personal and business calls and directed to appropriate party.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

Education

Bachelor of Arts - Guidance And Counselling

St. Scholastica's College
Manila, Philippines

Bachelor of Science - Psychology

St. Scholastica's College
Manila, Philippines

Skills

  • Strong interpersonal skills
  • Cross-selling experience
  • Calm and professional under pressure
  • Problem-solving abilities
  • Customer needs assessments
  • Analytical skills
  • Customer service
  • Account management
  • Administrative and office support
  • Customer service excellence
  • Data evaluation
  • Reliability

Accomplishments


  • Earned Service Excellence award " in 2011 and 2013
  • Awarded Associate of the Month for delivering outstanding customer service in 2014
  • Prepared materials and coordinated the annual overseas conference in Australia
  • Graduated with 2 Bachelor degrees in college

Languages

English
Full Professional
Fiipino
Native or Bilingual

Interests

  • Music
  • Fundraising Events
  • Reading
  • Crafting and DIY Projects
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Account Service Representative/Administrative Assistant

Arvest Bank Group Inc.
07.2009 - 02.2015

Executive Assistant

University Of Asia and the Pacific
11.2003 - 02.2008

Bachelor of Arts - Guidance And Counselling

St. Scholastica's College

Bachelor of Science - Psychology

St. Scholastica's College

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Romina King