Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronni Johnson

Henderson

Summary

Dynamic customer service professional with extensive experience at AeroCare, excelling in problem resolution and active listening. Proven ability to enhance customer relations and streamline processes, utilizing CRM software and Microsoft Excel. Recognized for training new staff and improving service delivery, ensuring compliance and satisfaction in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

AeroCare
Mountain Home, AR
11.2020 - Current
  • Provided excellent customer support through effective communication and problem resolution.
  • Assisted customers with inquiries, ensuring timely and accurate information delivery.
  • Utilized CRM software to document interactions and track customer feedback efficiently.
  • Trained new staff on company policies, procedures, and best practices in customer service.

911 Emergency Dispatcher

Baxter County
Mountain Home, AR
05.2018 - 11.2020
  • Monitored emergency calls, assessed situations, and dispatched appropriate response units.
  • Maintained accurate records of incidents and communications for reference and reporting purposes.
  • Utilized computer-aided dispatch (CAD) systems to track status of units in real-time.
  • Collaborated with law enforcement and emergency services to ensure coordinated responses.

Tax Collector

Baxter County
Mountain Home, AR
01.2016 - 05.2018
  • Processed tax payments efficiently while ensuring compliance with local regulations.
  • Assisted in resolving taxpayer inquiries, enhancing customer service experience.
  • Maintained accurate financial records to support auditing and reporting needs.
  • Collaborated with team members to streamline collection processes and improve workflow efficiency.

Daycare Teacher

Beth's Precious Garden
Mountain Home, AR
03.2015 - 01.2016
  • Facilitated engaging educational activities promoting cognitive and social development in children.
  • Implemented daily lesson plans aligning with developmental milestones and learning objectives.
  • Cultivated positive relationships with children, fostering a safe and supportive environment.
  • Monitored children's progress, adapting strategies to meet individual needs and ensure growth.

Education

No Degree - Emergency Medicine

Arkansas State University
Mountain Home, AR

No Degree - General Studies

Arkansas State University
Mountain Home, AR

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Microsoft Excel/Outlook
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Order processing

Timeline

Customer Service Representative

AeroCare
11.2020 - Current

911 Emergency Dispatcher

Baxter County
05.2018 - 11.2020

Tax Collector

Baxter County
01.2016 - 05.2018

Daycare Teacher

Beth's Precious Garden
03.2015 - 01.2016

No Degree - Emergency Medicine

Arkansas State University

No Degree - General Studies

Arkansas State University
Ronni Johnson