Ronnie Moix
Conway
Summary
34 years of experience with State of Arkansas social programs eligibility determination. 12 years as a supervisor in State of Arkansas social programs eligibility determination. Former SuperUser for State's Medicaid Eligibility System. System Support for Legacy, Answer, Curam and Aries
Overview
36
36
years of professional experience
Work History
Program Manager
Operations, Office of System Technology
Little Rock, AR
04.2019 - 06.2024
- Assisted eligibility workers and managers in identifying and resolving problem issues. Conducted tests in lower and live environments of state integrated eligibility system to support issue resolution.
- Analyzed Medicaid MMIS system data and implemented updates upon authorization from senior management.
- Escalated unresolved issues to senior systems specialists for advanced resolution.
DHS Program Specialist
Dept of County Operations/System Technology
Little Rock, AR
02.2016 - 03.2019
- Primarily used as a tester State's Medicaid Eligibility system(Curam)
- Assisted State Eligibility personnel in resolving issues in DCO Eligibility programs within the ANSWER system.
- Updated in ANSWER database not available to Eligibility workers if needed.
- Updated in Legacy system if needed. This included reassurance of Medicaid Cards, resubmission of current Medicaid Eligibility and MSP buyins.
Program Eligibility Specialist Supervisor
Department of Human Services Conway
Conway, AR
05.2004 - 02.2016
- Monitoring of applications, reevaluations, changes, Semi-Annual reports, Fraud referrals of Snap and Medicaid cases in the County
- Supervised part of a staff of 20-25 employees
- This included approximately 50-200 second party reviews monthly, 10-15 various reports for the Area Director monthly, daily and weekly status reports of pending applications, changes, reevaluations, semi-annual personnel performance reviews of 7-10 workers
- Led various weekly staff meetings with the county staff
- Made presentations for local staff, clients and various community organizations
- Developed powerpoint presentations for staff on various policies
- Provided policy clearances to workers daily
- Daily correspondence with clients, providers and other community organizations
- Worked in the Legacy and Answer Systems for the entire duration
- Worked in Curam system for 2 years.
- Developed and implemented procedures to ensure program compliance with federal and state regulations.
- Provided information to applicants regarding program requirements and benefits.
- Resolved discrepancies between client-provided information and agency records through research or follow-up interviews.
- Advised clients on available options when they did not meet program requirements or eligibility guidelines.
- Followed up with applicants who had pending documents or outstanding issues related to their applications.
- Responded to inquiries from clients regarding their application status or any other questions they may have had.
- Provided technical assistance to staff members regarding the interpretation of policies and procedures.
- Performed data entry into computer systems to update applicant files as needed.
- Entered client information and files into databases for further review.
Family Support Specialist
Dept of Human Services CONWAY
Conway, AR
06.1990 - 04.2004
- Provided assistance to clients in need of social services by assessing their needs and developing plans for appropriate interventions.
- Conducted interviews with clients to determine eligibility for various social services programs.
- Maintained accurate records of client information and progress notes in accordance with agency regulations.
Social Service Representative
Dept of Human Services
Fordyce , AR
11.1988 - 06.1990
- Provided assistance to clients in need of social services by assessing their needs and developing plans for appropriate interventions.
- Conducted interviews with clients to determine eligibility for various social services programs.
- Maintained accurate records of client information and progress notes in accordance with agency regulations.
11.1988 - 06.1990
Education
Bachelor of Science - Sociology/Psychology
University of Central Arkansas Conway
ARKANSAS06.1988
High School Diploma -
Conway High School
Conway, AR05.1983
Skills
- Utilized comprehensive expertise in Microsoft Office programs to enhance workflow efficiency
- Analyzed and interpreted data to inform strategic decision-making
- Oversaw staff operations to ensure optimal performance and productivity
- Spearheaded report development to enhance data-driven decision-making
- Conducted thorough investigative questioning to gather critical information
- Oversaw monitoring of status reports to ensure project alignment and timely updates
- Analyzed and interpreted government policy to inform strategic decision-making
Timeline
Program Manager
Operations, Office of System Technology
04.2019 - 06.2024
DHS Program Specialist
Dept of County Operations/System Technology
02.2016 - 03.2019
Program Eligibility Specialist Supervisor
Department of Human Services Conway
05.2004 - 02.2016
Family Support Specialist
Dept of Human Services CONWAY
06.1990 - 04.2004
Social Service Representative
Dept of Human Services
11.1988 - 06.1990
11.1988 - 06.1990
Bachelor of Science - Sociology/Psychology
University of Central Arkansas Conway
High School Diploma -
Conway High School