ROQUITA WARREN
Jonesboro,Ark
Summary
Energetic leader with over six years of experience in customer service and healthcare coordination. Proven track record of exceeding performance objectives, managing caseloads efficiently, and delivering exceptional service. Adept at problem-solving, needs assessment, and fostering strong client relationships.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Arkansas Total Care
11.2018 - Current
- Managed a caseload of 70+ clients, ensuring seamless service delivery and coordination
- Partnered with physicians, social workers, and healthcare professionals to develop individualized care plans
- Provided customer service by addressing client concerns, scheduling appointments, and facilitating access to resources
- Assisted clients in navigating healthcare systems, explaining benefits, and resolving service issues
Data Analyst
NEA Baptist Memorial Hospital
10.2014 - 06.2017
- Delivered customer support by explaining data insights and reports to various departments
- Interpreted data, analyzed results, and maintained accuracy in reporting to improve service delivery
Admissions Specialist
NEA Baptist Memorial Hospital
03.2013 - 10.2014
- Provided front-line customer service by assisting patients with admissions and insurance verification
- Communicated effectively with patients and families to ensure a smooth check-in process
- Addressed patient concerns, resolved issues, and ensured satisfaction with hospital services
Education
Bachelor of Arts - Sociology
Arkansas State University
Jonesboro, AR08.2019
Associate of Science - Science
National College of Business & Technology
Memphis, TN05.2010
High School Diploma -
The Academies At Jonesboro High School
Jonesboro, AR05.2004
Skills
- Customer Service & Client Relations
- Needs Assessment & Problem-Solving
- Resource Referral & Case Management
- Government Assistance Programs
- Direct & Indirect Patient Care
Timeline
Care Coordinator
Arkansas Total Care
11.2018 - Current
Data Analyst
NEA Baptist Memorial Hospital
10.2014 - 06.2017
Admissions Specialist
NEA Baptist Memorial Hospital
03.2013 - 10.2014
Bachelor of Arts - Sociology
Arkansas State University
Associate of Science - Science
National College of Business & Technology
High School Diploma -
The Academies At Jonesboro High School
Similar Profiles
Amy DavisAmy Davis
Compliance and Oversight Specialist-Supervisor at All Ages Home CareCompliance and Oversight Specialist-Supervisor at All Ages Home Care
Brigitte R BoyalkayaBrigitte R Boyalkaya
Certified Home Health Aide at Care Finders Total Care LlCCertified Home Health Aide at Care Finders Total Care LlC
Wendy RamirezWendy Ramirez
Intake Coordinator at Care Finders Total CareIntake Coordinator at Care Finders Total Care