Rosa Aungenett
West Fork
Summary
Dynamic Office Manager with a proven track record at J&M Auto of NWA, excelling in customer service and organizational skills. Successfully improved office efficiency and maintained optimal inventory levels. As Quality Manager at G&G Independent Insurance, I enhanced employee performance through effective training and established a robust quality assurance program.
Overview
6
6
years of professional experience
Work History
Office Manager
J&M Auto of NWA
10.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Organized and updated databases, records and other information resources.
- Utilized office management software to record and track customer information.
- Monitored and tracked budgets and expenses.
Quality Manager
G&G Independent Insurance
05.2019 - 10.2022
- Recruited, interviewed and hired employees.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Established team priorities, maintained schedules and monitored performance.
- Improved quality processes for increased efficiency and effectiveness.
- Completed and delivered quarterly employee performance reviews.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Built a company wide quality assurance program.
- Obtained producer licenses for property & casualty insurance and life insurance.
Education
Yucaipa High School
YucaipaSkills
- Customer service
- Office management
- Scheduling and calendar management
- Employee training
- Inventory control
- Organizational skills
- Document management
- Ledger balancing
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
J&M Auto of NWA
10.2022 - Current
Quality Manager
G&G Independent Insurance
05.2019 - 10.2022
Yucaipa High School
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