Rosland Daniels

• Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
• Taking incoming calls and assist with crisis calls
• Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
• Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
• Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.

• Improved the quality of care for individuals with disabilities by developing and implementing personalized service plans.
• Facilitated community integration for clients by identifying accessible social opportunities within their local area, promoting active participation in events and gatherings according to individual preferences.
• Maintained detailed records of client progress, making data-driven adjustments to service plans as necessary for optimal outcomes.

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Prepare and executed official documents in Clerk’s absence to facilitate timely transactions and departmental functions.
• Tracked internal legal documents and verified submittal to Clerk’s office for signature and execution to comply with predetermined guidelines.
• Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
• Interacted with customers by phone, email, or in-person to provide information.
• Processed documents and materials to disseminate information to appropriate parties.

EXPECTED IN 12/2026

• Member of Beta Beta
• Completed professional development in Bachelor’s of Arts Social Work