Rosland Daniels
Pine Bluff
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced with crisis intervention and providing essential support to vulnerable populations. Utilizes strong communication and empathy to build trust and rapport with clients. Knowledge of conflict resolution techniques and creating safe, supportive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shelter Advocate
CASA Women Shelter
03.2025 - Current
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Taking incoming calls and assist with crisis calls
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Assisted in the facilitation of support groups, providing a safe environment for clients to share their experiences and build connections with peers.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
Waiver Service Provider
Jenkins Memorial Center
02.2025 - Current
- Improved the quality of care for individuals with disabilities by developing and implementing personalized service plans.
- Facilitated community integration for clients by identifying accessible social opportunities within their local area, promoting active participation in events and gatherings according to individual preferences.
- Maintained detailed records of client progress, making data-driven adjustments to service plans as necessary for optimal outcomes.
DEPUTY CLERK
Jefferson County Courthouse
06.2013 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepare and executed official documents in Clerk’s absence to facilitate timely transactions and departmental functions.
- Tracked internal legal documents and verified submittal to Clerk’s office for signature and execution to comply with predetermined guidelines.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Processed documents and materials to disseminate information to appropriate parties.
Education
Bachelor of Arts - Social Work
University of Arkansas At Pine Bluff
Pine Bluff, AR05-2026
Associate of Arts - General Studies
Southeast Arkansas College
Pine Bluff, AR05.2023
Skills
- Administrative Support
- Client representation
- Crisis support
- Case preparation
- Teamwork and collaboration
- Collaboration and teamwork
- Excellent communication
- Active listening
- Effective communication
- Bookkeeping
- Correspondence Writing
- File Maintenance
- Record Preparation
- Processing Mail
- Customer Satisfaction
- Document filing
Certification
- Basic Advocacy Training- 04/15/25
- Certified Mandated Reporter, Jenkins, Casa - 1/25/25
Languages
English
Full Professional
Timeline
Shelter Advocate
CASA Women Shelter
03.2025 - Current
Waiver Service Provider
Jenkins Memorial Center
02.2025 - Current
DEPUTY CLERK
Jefferson County Courthouse
06.2013 - Current
Associate of Arts - General Studies
Southeast Arkansas College
Bachelor of Arts - Social Work
University of Arkansas At Pine Bluff
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