Roxan B. Ople
Hospitality and Administration
Buenos Aires
Summary
Bachelor’s degree holder in Tourism and Hospitality Management with 10 years of experience in hospitality, guest services, and administrative support. Detail-oriented and highly organized professional with strong background in reservations, front desk operations, office coordination, reporting, documentation, and inventory management. Proven ability to multitask, maintain confidentiality, and support management with accuracy and professionalism. Recognized for outstanding performance through Employee of the Month and multiple customer satisfaction awards. Knowledgeable in technical support, customer service, reservations, administrative support, and cash handling, and eager to contribute these skills in an Administrative Support role.
Overview
9
9
years of professional experience
Work History
Server and Retail Operation Staff
Kensington Golf and Country Club
10.2024 - 05.2025
- Opened and closed the store, preparing the workspace, supplies, and systems for daily operations.
- Coordinated with the kitchen regarding required sandwiches, snacks, and missing items.
- Labeled all food products with expiration dates to ensure quality control and compliance.
- Monitored drink and snack inventory and reported shortages or low stock to management.
- Prepared inventory requests and restocking reports.
- Organized financial checks and completed end-of-shift earnings reports.
- Maintained accurate daily sales and cash records.
- Ensured the store was clean, organized, and fully replenished before closing.
- Supported management with operational updates and documentation.
Seasonal Front Desk Associate
Oakmont Country Club
05.2023 - 10.2024
- Provided administrative and front desk support for daily operations.
- Managed phone calls, emails, reservations, and guest correspondence.
- Updated digital systems with accurate reservation and menu information.
- Prepared and printed reservation reports and special request summaries for management.
- Created locker room signage and operational notices.
- Reviewed night shift reports and emails at the start of each shift to ensure operational continuity.
- Communicated daily updates to coworkers during shift handover.
- Maintained control of the security box key and logged all access activity.
- Processed cash transactions and reconciled records.
- Organized outgoing mail and internal documentation.
- Maintained wine locker records, tee sheets, food menus, and daily weather forecasts.
Hostess
Hunters Run Country Club
10.2023 - 04.2024
- Greeted and assisted members, ensuring proper seating and guest satisfaction.
- Managed menus and updated daily dinner specials in the system.
- Double-checked reservations, reviewed special requests, and coordinated details with managers.
- Assisted with administrative support for events and group bookings.
- Created and managed a hostess group chat to share instructions, updates, and operational information.
- Worked closely with management to organize reservations and design dining room floor plans based on guest preferences and capacity.
- Prepared and uploaded weekly menus with accurate pricing into the system.
- Maintained a clean, organized, and professional hostess stand.
- Took initiative to support both servers and management with daily operational needs.
Telephone Banker
JP Morgan Chase & Co.
09.2020 - 05.2022
- Performed strict identity and security verification before accessing customer financial accounts.
- Assisted customers with checking and savings account inquiries, transaction reviews, and account updates.
- Processed and expedited debit and credit card replacement requests accurately.
- Provided security codes and access support following verification protocols.
- Reviewed customer statements and explained transactions clearly and professionally.
- Educated customers on online banking tools and digital account management.
- Handled high-volume inbound and outbound calls to resolve administrative and account inquiries.
- Volunteered with the Technical Support team to assist customers with online access, login issues, and basic troubleshooting.
- Maintained accurate documentation of customer interactions and system updates.
- Coordinated referrals to financial specialists and internal teams when necessary.
- Ensured compliance with banking policies, procedures, and confidentiality standards..
Concierge/Admin Assistant
Wycliffe Golf and Country Club
01.2017 - 01.2018
- Assisted members with inquiries, reservations, special requests, and general clubhouse support.
- Coordinated daily operations with Managers, Housekeeping, Maintenance, and Valet teams.
- Answered and routed phone calls and emails to appropriate departments.
- Managed dining reservations and documented special guest requests accurately.
- Supported managers with guest billing questions, event preparation, and operational tasks.
- Assisted with event setup and coordination.
- Processed to-go orders and coordinated delivery with valet services.
- Served as the primary backup employee when coworkers called out, ensuring uninterrupted operations.
- Demonstrated flexibility by supporting different departments based on operational needs.
- Maintained professionalism, organization, and strong customer service standards.
Guest Service Associate
Movenpick Hotel
06.2016 - 06.2017
- Responded to emails and phone calls regarding hotel availability, reservations, services, and events.
- Provided guests with detailed information about hotel activities and amenities.
- Supported front desk operations during high check-in volume as a backup staff member.
- Prepared welcome drinks and cold towels for arriving guests.
- Conducted facility tours for guests.
- Prepared daily reports on room occupancy, hotel revenue, arrivals, and departures.
- Managed wake-up call requests and packed breakfast arrangements.
- Coordinated with Housekeeping and Maintenance to fulfill guest requests and ensure rooms were ready before check-in.
- Updated office boards with daily weather forecasts, room occupancy, VIP guests, complaints, and room availability.
- Maintained accurate documentation and clear communication across departments.
Education
Bachelor - Tourism and Hospitality Management
University of San Carlos
Cebu, Philippines01.2016
Skills
Administrative Assistant
Office Support,
Data Entry
Documentation
Reporting and Scheduling
Customer Correspondence
Inventory Tracking
Financial Records
CRM Systems and Reservation Systems
Microsoft Office and Google Workspace
Compliance and Confidentiality
Customer Service
Operations Support
Communication Skills
Websites
Timeline
Server and Retail Operation Staff
Kensington Golf and Country Club
10.2024 - 05.2025
Hostess
Hunters Run Country Club
10.2023 - 04.2024
Seasonal Front Desk Associate
Oakmont Country Club
05.2023 - 10.2024
Telephone Banker
JP Morgan Chase & Co.
09.2020 - 05.2022
Concierge/Admin Assistant
Wycliffe Golf and Country Club
01.2017 - 01.2018
Guest Service Associate
Movenpick Hotel
06.2016 - 06.2017
Bachelor - Tourism and Hospitality Management
University of San Carlos