Ruth Noceti
Buenos Aires
Summary
Strategic Leader | Senior IT Project Manager | MBA | PMP | ITIL Certified. Versatile professional with a distinguished career working with IT giants, SMBs, and startups. My journey encompasses pivotal roles as a Senior IT Project Manager, Brand Manager and Managing Director where I seamlessly integrate technical expertise with business strategy. Recognized for successfully leading big and diverse teams, I bring a collaborative approach that spans across organizational sizes. From steering projects with IT giants to driving innovation within SMBs and startups, I am well-versed in tailoring strategies to meet the unique needs of each context. Fluent in both English and Spanish, I leverage bilingual proficiency to enhance communication in multicultural environments. My powerful personal and communicational skills have been instrumental in fostering relationships at all levels, crucial for driving complex projects and situations in dynamic settings. In my role as a Business Development Consultant, I excelled in identifying strategic opportunities and delivering value to organizations of varying scales. As a Managing Director and CEO, I gained a holistic understanding of organizational dynamics, driving teams through adaptability and visionary leadership.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Plan A Technologies
02.2024 - Current
- Understand clients requirements for Outstaffing services needs by analyzing job descriptions and project needs.
- Play instrumental role in client satisfaction by working with HR and operational teams for proper delivery of IT profiles.
- Establish strong relationships with key customers, resulting in increased customer loyalty.
- Conduct regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinate with internal teams to provide prompt support and address client needs efficiently.
Chief Executive Officer
The Sprout Studio
02.2021 - 02.2024
- Defining the company’s vision and strategic goals.
- Overseeing product development and defining services portfolio to meet market needs.
- Developing and implementing marketing strategies and sales plans to promote the company’s products or services. Building relationships with customers and partners.
- Established foundational processes for business operations.
- Recruiting, hiring, and training the core team. Creating a strong company culture and ensuring effective communication within the team.
- Managing the budget, financial forecasting, and ensuring the company stays financially healthy. Tracking key performance indicators (KPIs).
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
Managing Director
América Virtual SA
06.2017 - 02.2021
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Research to identify relevant public tenders and RFP opportunities that align with the organization’s capabilities and strategic goals.
- Review RFP documents in detail to understand requirements, evaluation criteria, and submission guidelines, ensuring the proposal adheres to specifications.
- Coordinate the proposal process by collaborating with cross-functional teams, including finance, legal, and technical departments, to gather necessary information and resources.
- Write clear, concise, and persuasive proposals that effectively address the RFP requirements and showcase the company's value proposition.
Key Account Manager
Inworx
04.2016 - 06.2017
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
Independent Senior Consultant
IT & Strategy Consultant
10.2015 - 03.2016
- Conducted thorough market research to inform strategic recommendations for clients across various industries.
- Provided expert advice on change management initiatives, leading to successful organizational transformations for clients.
- Developed the business strategy to transform the customers company in order to lead the regional market.
- Collaborated closely with cross-functional teams to ensure seamless integration and implementation on the new corporate strategy.
Business Development Manager
Inclusion Services S.A.
01.2014 - 09.2015
- Generated new business with marketing initiatives and strategic plans.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Client Project Manager
Bally Technologies
10.2011 - 12.2012
- Account and Project Management responsibilities for Systems service line in the Casino industry.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented several system migrations for regional casinos.
- Managed large teams from all over the world.
Solutions Representative
IBM
02.2011 - 10.2011
- Account Manager for the service lines Servers & Storage Services.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and customer satisfaction.
- Developed and executed strategic account plans for sustainable growth and profitability.
- Achieved or exceeded assigned sales targets consistently by implementing effective account management strategies and monitoring progress regularly.
- Cultivated strong relationships with stakeholders across various departments to ensure seamless execution of account plans.
- Participated in industry events to network with potential clients and stay informed about emerging trends in the market.
- Coordinated sales presentations and product demonstrations, showcasing the value proposition for prospective clients.
- Leveraged CRM software to track client interactions, forecast sales projections, and manage daily tasks efficiently.
Business Continuity & Resiliency Services Brand Leader
IBM
07.2009 - 02.2011
- Led the business in Argentina for the Business Continuity & Resiliency Services Service Line.
- Developed new offerings aligned to the services portfolio defined by the company at a global level.
- Developed initiatives that generate sales opportunities with marketing teams.
- Developed strategic alliances and partnerships with other companies in the Argentine market.
- Defined and implemented efficiency actions that improve internal processes.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Enhanced brand visibility by developing innovative marketing strategies and campaigns.
- Launched successful new products by leading end-to-end branding initiatives from concept to execution.
Senior Project Manager
IBM
07.2004 - 07.2009
- Directed highly complex and critical IT projects for several clients in the Strategic Outsourcing business line. I have led the following projects:
- Data Centers moving from Cervecería Quilmes to IBM Martínez.
- Standard Bank Mainframe Platform Migration.
- Santander Río Mainframe Platform Migration.
- Santander Río Mainframe Hardware Upgrade.
- Data Centers Moving from Santander Río to IBM.
- Migration from Novell to W2003 for PwC for 8 countries in South America.
- Windows NT4.0 Server Migration for BankBoston.
- Migration of Web Hosting servers for BankBoston.
- These projects were managed under IBM's own methodology (aligned with PMI) throughout all phases of the project life cycle.
Systems Analyst
Accenture
11.2002 - 07.2004
- Worked as a programming analyst in the billing and collection system.
Technical Solution Manager
IBM
07.2000 - 06.2001
- Performed tasks related to structuring and setting up technical proposals.
Education
MBA - MBA
Universidad Torcuato Di Tella
01.2010
Information Systems Engineer - IT
Universidad Tecnológica Nacional
01.2002
Skills
- Customer Relationship Management
- Strategic Leadership
- Business Development
- Project Management
- Multilingual Proficiency (English, Spanish)
- Adaptable and Visionary Strategist
- Interpersonal Communication
- Collaborative and Innovative Problem Solver
- Sales Processes
- Marketing Strategies
Certification
- PMP
- IT Service Management Foundation
Languages
Spanish
Native language
English
Proficient
C2
Personal Information
Title: Customer Success Manager
Timeline
Customer Success Manager
Plan A Technologies
02.2024 - Current
Chief Executive Officer
The Sprout Studio
02.2021 - 02.2024
Managing Director
América Virtual SA
06.2017 - 02.2021
Key Account Manager
Inworx
04.2016 - 06.2017
Independent Senior Consultant
IT & Strategy Consultant
10.2015 - 03.2016
Business Development Manager
Inclusion Services S.A.
01.2014 - 09.2015
Client Project Manager
Bally Technologies
10.2011 - 12.2012
Solutions Representative
IBM
02.2011 - 10.2011
Business Continuity & Resiliency Services Brand Leader
IBM
07.2009 - 02.2011
Senior Project Manager
IBM
07.2004 - 07.2009
Systems Analyst
Accenture
11.2002 - 07.2004
Technical Solution Manager
IBM
07.2000 - 06.2001
MBA - MBA
Universidad Torcuato Di Tella
Information Systems Engineer - IT
Universidad Tecnológica Nacional
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