Ruthie Jones
Ashdown,AR
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at thriving in fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Strong analytical capabilities combined with excellent teamwork skills facilitate quick adaptation to new challenges. Committed to contributing to team success while fostering continuous learning and professional growth, complemented by a positive attitude and dedication to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Entertainment Team Lead
Walmart
11.2022 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
PCA
Sykes Call Center
02.2022 - Current
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Personal Care Assistant
Full of Life Personal Care
06.2021 - 06.2024
- Monitored and assisted residents through individual service plans.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Site Manager
David Boone Ministries INC.
10.2021 - 02.2022
- Monitored worksite personnel to maintain high levels of quality and performance.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Modified plans in response to delays, bad weather or construction site emergencies.
- Complied with operational standards and OSHA regulations.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Fostered positive employee relationships through communication, training and development coaching.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
Education
Some College (No Degree) - Counseling Psychology
Regent University
Virginia Beach, VASkills
- HIPAA Compliance
- Empathy and Compassionate Care
- Patient Care Quality
- Verbal and Written Communication
- Multitasking and Prioritization
- Employee Supervision and Motivation
- Customer Service Management
- Policy Development and Enforcement
- Team Building and Leadership
- Emotional and Social Support
- Problem Anticipation and Resolution
- Calm and Level-Headed Under Duress
- Courteous with Strong Service Mindset
- Attention to detail
Certification
- CNA - Certified Nursing Assistant
Interests
Counseling, Leadership, Problem solving, and Goal Setting
Timeline
Entertainment Team Lead
Walmart
11.2022 - Current
PCA
Sykes Call Center
02.2022 - Current
Site Manager
David Boone Ministries INC.
10.2021 - 02.2022
Personal Care Assistant
Full of Life Personal Care
06.2021 - 06.2024
Some College (No Degree) - Counseling Psychology
Regent University