Ryan Hand
Berryville
Summary
Dynamic Dispatch Supervisor with proven expertise at Carroll County 911, enhancing call handling efficiency and implementing quality control measures. Skilled in emergency response coordination and performance evaluation, I successfully trained new staff and ensured optimal team productivity, fostering effective communication protocols across departments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Carroll County 911
Berryville
03.2011 - Current
- Supervised daily dispatch operations for emergency response team coordination.
- Trained and mentored new dispatch staff on procedures and systems.
- Managed scheduling for dispatch personnel to ensure adequate coverage.
- Collaborated with law enforcement and emergency services on communication protocols.
- Implemented quality control measures to enhance call handling efficiency.
- Conducted performance evaluations and provided feedback to team members.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Scheduled, assigned, and monitored the work of dispatchers.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Monitored incoming calls to ensure they were handled promptly and correctly.
Education
High School Diploma -
Page High School
Page Az05-1990
Skills
- Dispatch operations
- Emergency response coordination
- Quality control implementation
- Call handling efficiency
- Performance evaluation
- Communication protocols
Certification
- acic 1 and 2 telecommunicaters certificate
Timeline
Dispatch Supervisor
Carroll County 911
03.2011 - Current
High School Diploma -
Page High School
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