Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SACHA LANCASTER

Bryant

Summary

Dynamic professional with a proven track record at Steve Parker Lexus, excelling in customer satisfaction and conflict resolution. Skilled in vehicle assessment and maintenance reporting, I fostered empathetic client relationships, consistently surpassing service goals. My leadership as General Manager at DDS drove significant business growth through strategic planning and operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Advisor

Steve Parker Lexus
08.2024 - 04.2025
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.

General Manager

DDS(Affordable Dentures and Implants
01.2020 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Salesperson

Steve Landers Toyota
08.2016 - 12.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Informed customers of promotions to increase sales productivity and volume.

Paraprofessional

Jacksonville Middle/High School
01.2013 - 05.2016
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.

Education

Master of Arts - Education

University of Arkansas
Fayetteville, AR
05-2004

Bachelor of Science - Business Administration And Management

University of Arkansas
Fayetteville, AR
12-2002

Skills

  • Bill preparation
  • Vehicle assessment
  • Maintenance reporting
  • Conflict resolution

Certification

Nationally Certified Fire 1&2 2008

Nationally Certified Paramedic 2010

Timeline

Service Advisor

Steve Parker Lexus
08.2024 - 04.2025

General Manager

DDS(Affordable Dentures and Implants
01.2020 - 07.2024

Salesperson

Steve Landers Toyota
08.2016 - 12.2019

Paraprofessional

Jacksonville Middle/High School
01.2013 - 05.2016

Master of Arts - Education

University of Arkansas

Bachelor of Science - Business Administration And Management

University of Arkansas
SACHA LANCASTER