SACHA LANCASTER
Bryant
Summary
Dynamic professional with a proven track record at Steve Parker Lexus, excelling in customer satisfaction and conflict resolution. Skilled in vehicle assessment and maintenance reporting, I fostered empathetic client relationships, consistently surpassing service goals. My leadership as General Manager at DDS drove significant business growth through strategic planning and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Steve Parker Lexus
08.2024 - 04.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Trained staff on operating procedures and company services.
General Manager
DDS(Affordable Dentures and Implants
01.2020 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Salesperson
Steve Landers Toyota
08.2016 - 12.2019
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
Paraprofessional
Jacksonville Middle/High School
01.2013 - 05.2016
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Education
Master of Arts - Education
University of Arkansas
Fayetteville, AR05-2004
Bachelor of Science - Business Administration And Management
University of Arkansas
Fayetteville, AR12-2002
Skills
- Bill preparation
- Vehicle assessment
- Maintenance reporting
- Conflict resolution
Certification
Nationally Certified Fire 1&2 2008
Nationally Certified Paramedic 2010
Timeline
Service Advisor
Steve Parker Lexus
08.2024 - 04.2025
General Manager
DDS(Affordable Dentures and Implants
01.2020 - 07.2024
Salesperson
Steve Landers Toyota
08.2016 - 12.2019
Paraprofessional
Jacksonville Middle/High School
01.2013 - 05.2016
Master of Arts - Education
University of Arkansas
Bachelor of Science - Business Administration And Management
University of Arkansas