Salman Memon
Little Rock
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Stores Manager (three Stores)
Newcomb Express
05.2022 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with payroll department to ensure accurate compensation data entry for all employees.
- Improved payroll accuracy by conducting thorough audits, identifying discrepancies, and resolving issues promptly.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Resolved customer complaints in professional and timely manner.
General Manager
Porky's Restaurant
12.2019 - 05.2022
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Management Trainee
The resort at longboat key club
11.2018 - 11.2019
- Communicated status of assigned responsibilities to management.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Collaborated with manager to compile standardized policy to maintain compliance with company guidelines and regulatory requirements.
- Supported and mentored recruiters to achieve sales goals while exceeding sales targets.
- Examined merchandise to correctly price and display products.
Assistant Banquet Manager
Venus hotel
10.2015 - 09.2017
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Interacted with kitchen staff to plan food and beverage logistics.
- Mentored and coached team of banquet setters and other event personnel.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Maintained detailed records of stock and reviewed inventory to plan events.
Hospitality Trainee
Hotel ITC Maratha
09.2013 - 02.2014
- Monitored dining rooms for safety and customer needs.
- Greeted guests and assigned rooms according to confirmed reservations.
- Communicated with housekeeping and maintenance staff to address guest issues.
- Resolved guest complaints and coordinated responses to individual needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
Bachelor Of Hospitality And Tourism Management - Hotel Management
Atharva College of Hotel Management
Mumbai,India 03.2015
Skills
- Supervision and Training
- Sales Team Development
- Performance Improvements
- Policy/Program Development
- Decision Making
- Staff Scheduling
- Recruitment and Hiring
- Food and beverage operations
Certification
Management training
Timeline
Retail Stores Manager (three Stores)
Newcomb Express
05.2022 - Current
General Manager
Porky's Restaurant
12.2019 - 05.2022
Management Trainee
The resort at longboat key club
11.2018 - 11.2019
Assistant Banquet Manager
Venus hotel
10.2015 - 09.2017
Hospitality Trainee
Hotel ITC Maratha
09.2013 - 02.2014
Bachelor Of Hospitality And Tourism Management - Hotel Management
Atharva College of Hotel Management
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