Samantha Arivett
Bella Vista
Summary
Resourceful Assistant Operations Manager known for high productivity and efficient task completion. Possess specialized skills in workflow optimization, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
6
6
years of professional experience
Work History
Assistant Operations Manager
ReLeaf Center
Bentonville
08.2020 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervise daily operations.
- Addressed patient inquiries promptly and effectively resolved any complaints or disputes.
- Motivated employee performance and satisfaction through fair evaluations.
- Ensured compliance was upheld to regulatory standards.
- Assisted in the recruitment, training, and evaluation of personnel.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Led daily morning meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Delegated work to staff, setting priorities and goals.
- Cash handling daily.
- Manage and allocate tip distribution amongst staff weekly.
- Resolve customer complaints over faulty products resulting in issuing credits and reporting.
- Assist in inventory.
- Proficient in POS systems.
- Hold self and others accountable.
- Communicate effectively with team members, other departments, and upper management to foster collaboration, transparency, and alignment with organizational goals.
Sales Concierge/Licensed Cosmetologist
The Gents Place
Bentonville
07.2019 - 07.2020
- Managed appointments through scheduling software program.
- Ensured proper sanitation practices were followed at all times.
- Operated cash registers to receive payments from patrons.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Maintained accurate records of customer services provided.
Education
Cosmetologist - Cosmetology
Career Academy of Hair Design
Springdale, AR08-2009
High School Diploma -
Springdale High School
Springdale, AR05-2006
Skills
- Operational management
- Staff supervision
- Employee training
- Regulatory compliance
- Cash handling
- Excellent time management skills
- Ability to de-escalate disgruntled employees and patients
- Ability to form trust within employees across departments
- Ability to coach and lead the team by example
- POS system management
- Policy enforcement
- Situational awareness
Timeline
Assistant Operations Manager
ReLeaf Center
08.2020 - Current
Sales Concierge/Licensed Cosmetologist
The Gents Place
07.2019 - 07.2020
Cosmetologist - Cosmetology
Career Academy of Hair Design
High School Diploma -
Springdale High School