Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Kelly

Camden

Summary

Experienced with daily operational management, ensuring smooth business functions and excellent customer service. Utilizes team leadership and process optimization to create welcoming environment. Track record of building customer loyalty and maintaining high standards of quality and efficiency.

Overview

11
11
years of professional experience

Work History

Self Employed

Rise & Grind Coffee
10.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Introduced loyalty programs to reward repeat customers and encourage brand loyalty.

Account Manager

Betsy Thomson - State Farm Agency
06.2019 - 07.2024
  • Develop a coordinated protection plan for immediate coverage and long-term strategy
  • Conduct consultations with clients and gain insights into their needs to recommend the most suitable policies
  • Assisted office management with greeting visitors, answering phones, and organizing and filing documents
  • Provided information and resolved issues in a timely and professional manner
  • Utilized computer systems to track and log customer interactions and issue resolutions

Pharmacy Technician

Bradley County Medical Center
09.2018 - 06.2019
  • Restock clinical tools, including gloves, masks, gowns and other supplies needed to safe medical care
  • Manage all aspects of pharmacy operations, monitor stock levels for medications, and communicate with pharmacists to prevent shortages
  • Delivered support to the pharmacist, provided strong customer service, and entered patient and drug information maintain accurate patient records
  • Filled medication carts and trays as directed by the head pharmacist

Pharmacy Technician

Walgreens
03.2016 - 02.2017
  • Manage all aspects of pharmacy operations, monitor stock levels for medications, and communicate with pharmacists to prevent shortages
  • Utilize in-store software to collect patient and drug information necessary to fill required prescriptions
  • Provide excellent customer service by greeting customers, filling prescriptions, and providing basic information about medication use and general healthcare
  • Answered phones and provided support for all queries not requiring direct pharmacist intervention

Pharmacy Technician

Fred's Pharmacy
01.2014 - 03.2016
  • Assisted pharmacists with filling and dispensing medication orders for patients
  • Verified prescription information and entered data into pharmacy computer system
  • Communicated with healthcare professionals and insurance companies to resolve any issues with prescriptions
  • Prepared and labeled prescription medication and over the counter products

Education

Warren High School
Warren, AR

Skills

  • Detail oriented
  • Microsoft Word/Excel
  • Time management
  • Social media management
  • Digital marketing
  • Graphic design

Timeline

Self Employed

Rise & Grind Coffee
10.2024 - Current

Account Manager

Betsy Thomson - State Farm Agency
06.2019 - 07.2024

Pharmacy Technician

Bradley County Medical Center
09.2018 - 06.2019

Pharmacy Technician

Walgreens
03.2016 - 02.2017

Pharmacy Technician

Fred's Pharmacy
01.2014 - 03.2016

Warren High School
Samantha Kelly