Samantha Rodriguez
Hot Springs
Summary
Highly competent QA Manager with experience in overseeing quality assurance teams and processes. Strong skills in implementing, monitoring, and improving quality control standards that lead to consistent product quality and customer satisfaction. Proven ability to manage project deadlines while maintaining high levels of team performance and productivity. Notable impact on previous work includes improved efficiency in QA processes, resulting in enhanced product reliability and reduced defect rates. Results-driven QA Manager with a proven track record in quality assurance processes, regulatory compliance, and team leadership. Developed robust test plans and conducted root cause analysis to enhance product quality.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
QA Manager
Grapette International
Malvern
05.2021 - Current
- Led team meetings to discuss quality metrics and improvement strategies.
- Developed and implemented quality assurance processes for product consistency.
- Reviewed and approved test plans to ensure thoroughness and accuracy.
- Collaborated with production teams to resolve quality-related issues promptly.
- Conducted audits of manufacturing processes for compliance with standards.
- Trained staff on quality control procedures and best practices.
- Analyzed customer feedback to identify areas for quality enhancement.
- Managed documentation for compliance with regulatory requirements effectively.
- Managed daily activities of QA personnel such as setting goals, providing guidance and assigning tasks.
- Provided regular performance reviews for QA staff members and identified areas requiring further training.
- Conducted root cause analysis to identify defects in a timely manner.
- Evaluated effectiveness of existing Quality Assurance processes and implemented corrective actions where needed.
- Developed test plans, protocols and strategies to ensure the highest level of product quality.
- Analyzed requirements, specifications and technical design documents to provide timely and meaningful feedback.
- Monitored product standards by conducting inspections, testing products and analyzing results.
- Conducted regular audits on production environment for identifying potential bugs or defects.
- Analyzed customer feedbacks and complaints to improve product quality as well as user experience.
- Documented all testing processes including bug tracking reports, test cases and test scenarios.
- Participated in design meetings and provided input from a quality assurance perspective.
- Collaborated with developers and designers to ensure that delivered products met required specifications and standards.
- Reviewed and updated quality assurance policies and procedures.
- Provided technical guidance to QA team members on issues related to software development lifecycles.
- Maintained up-to-date knowledge about industry trends in Quality Assurance field.
- Performed manual and automated tests on web-based applications using various tools like Selenium WebDriver.
- Ensured compliance with ISO standards and other regulatory requirements related to software development process.
- Kept records of quality reports and statistical reviews.
- Troubleshot product issues and fixed problems.
- Established procedures and quality standards.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Determined optimum points to sample products and created protocols to obtain reliable data.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
- Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
- Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
- Collaborated with R&D teams to establish quality criteria for new products, ensuring design for quality and manufacturability.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
- SQF Practitioner
- HACCP
- PCQI
Service Perfesional
Olive Garden Restaurant
Hot Springs
06.2018 - 05.2020
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Checked the Quality of the food coming out of the window.
- Help managing staff.
Education
LPN - Nursing Education
Mendocino College
Willits, CA09-2009
High School Diploma -
Willits High School
Willits, CA06-2008
Skills
- Quality assurance processes
- Test plan development
- Regulatory compliance
- Root cause analysis
- Risk assessments
- Process improvement
- Customer feedback analysis
- Documentation management
- Team leadership
- Effective communication
- Problem solving
- Training and mentoring
- Quality assurance expertise
Certification
SQF
Timeline
QA Manager
Grapette International
05.2021 - Current
Service Perfesional
Olive Garden Restaurant
06.2018 - 05.2020
LPN - Nursing Education
Mendocino College
High School Diploma -
Willits High School