Samantha Wilkerson
Whitehall
Overview
11
11
years of professional experience
Work History
Transport Aide/Driver
Jefferson Regional Medical Center
Pine Bluff, AR
03.2025 - Current
- Assisted patients in transportation to various departments, ensuring comfort and safety throughout the process.
- Coordinated with nursing staff for timely patient transfers, improving operational efficiency within medical facilities.
- Maintained cleanliness and organization of transport equipment, promoting a hygienic environment for patient care.
- Monitored and reported changes in patient conditions during transport, facilitating prompt medical attention when necessary.
- Ensured all necessary paperwork was completed accurately before initiating any transports, maintaining compliance with regulatory requirements.
- Assisted in training new transport aides, sharing valuable knowledge and experience to support their success in the role.
- Maintained flexibility in adapting to sudden changes in transport schedules or patient conditions, ensuring all transports were completed on time and with minimal disruption.
Customer Service Representative
Tractor Supply Company
White Hall, AR
11.2024 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Resolved customer complaints by providing effective solutions and maintaining satisfaction.
- Maintained knowledge of store inventory and promotions to assist in sales efforts.
Customer Service Manager
Ordinary Homes LLC
Pine Bluff, AR
01.2016 - 01.2025
- Led team in delivering exceptional customer service and resolving complex inquiries promptly.
- Developed training programs to enhance staff performance and improve customer satisfaction ratings.
- Implemented streamlined processes for handling complaints, resulting in increased efficiency and reduced response times.
- Analyzed customer feedback to identify trends and drive improvements in service delivery strategies.
- Managed tenant relations to ensure high satisfaction and retention rates.
- Oversaw property maintenance and repairs, coordinating with vendors for timely resolutions.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Customer Service Representative
Bass Pro Shops
Little Rock, AR
08.2021 - 07.2022
- Collaborated with team members to achieve daily operational goals and improve service quality.
- Provided training and support to new employees on customer service protocols and procedures.
- Monitored stock levels and restocked shelves to ensure product availability for customers.
- Contributed to store cleanliness and organization, enhancing overall shopping environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical Receptionist/Assistant
Restoration Healthcare
Hot Springs, AR
08.2020 - 08.2021
- Managed patient check-in and registration processes efficiently.
- Coordinated appointment scheduling and follow-up communications with patients.
- Maintained accurate patient records using electronic health record systems.
- Facilitated insurance verification and pre-authorization processes for treatments.
- Assisted healthcare providers by preparing necessary documentation for patient visits.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
GED -
Southeast Arkansas Community College
Pine Bluff, AR07.2017
Skills
- Patient confidentiality
- Route navigation
- Adaptable schedule
- Stretcher handling
- Wheelchair operation
- Customer service
- Patient communication
- Problem resolution
- Bedside manner
- Medical documentation
- Medical terminology
- Teamwork and collaboration
- Time management
- Health and safety compliance
- CPR certified
- Child and infant CPR certified
Timeline
Transport Aide/Driver
Jefferson Regional Medical Center
03.2025 - Current
Customer Service Representative
Tractor Supply Company
11.2024 - 03.2025
Customer Service Representative
Bass Pro Shops
08.2021 - 07.2022
Medical Receptionist/Assistant
Restoration Healthcare
08.2020 - 08.2021
Customer Service Manager
Ordinary Homes LLC
01.2016 - 01.2025
GED -
Southeast Arkansas Community College