Samuel Cannady

• Assisted guests with check-in and check-out processes, ensuring smooth transitions.
• Resolved guest inquiries and concerns promptly, enhancing customer satisfaction.
• Utilized Opera proficiently and effectively.
• Provided information on hotel amenities and local attractions to enhance guest experiences.
• Managed phone calls and directed customer inquiries effectively.
• Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

• Supervised team operations to ensure adherence to safety protocols and operational guidelines.
• Delegated tasks to optimize workflow efficiency.
• Monitored inventory levels and assisted in stock management processes.
• Trained new staff on operational procedures and company policies.
• Provided support in resolving customer inquiries and service issues effectively.
• Handled cash drawers and bank deposits.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

(Starbucks allowed me to transfer to a new location every 6 months if I wanted to. I worked in several different US states while gaining a lot of experience, typically volunteering at a work-stay, local farm, or hostel in exchange for free housing.)

• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

• Coordinated room assignments and maintained accurate booking records using property management systems.
• Trained new front desk staff on operational procedures and customer service standards.
• Fostered positive relationships with guests, promoting repeat visits and loyalty to the hostel.
• Collected room deposits, fees, and payments.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

• Cafe on Broadway, Siloam Springs AR (Barista 2014-2016)
• 28 Springs, Siloam Springs AR (Line Cook 2016-2018)
• Rebel Cheese, Austin TX (Product Production 2018-2020)