Experienced Advanced Medical Support Assistant with over 20 years in military and federal service. Expertise in patient scheduling, healthcare administration, and interdisciplinary team coordination within the Department of Veterans Affairs. Demonstrated leadership in logistics, training, and personnel management, delivering effective solutions and fostering clear communication.
Overview
28
28
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA)
Department of Veterans Affairs
12.2016 - Current
Coordinate patient scheduling and appointment management across multiple specialty clinics.
Provide administrative support in a fast-paced healthcare environment while ensuring exceptional customer service.
Collaborate with physicians, nurses, and interdisciplinary care teams to improve patient access and continuity of care.
Utilize VA healthcare systems to maintain accurate patient records and manage clinical workflows.
Resolve scheduling conflicts and patient concerns while maintaining compliance with VA policies and procedures.
Process consults, referrals, and community care requests with accuracy and efficiency.
Maintain confidentiality and compliance with HIPAA and federal regulations.
Advanced Medical Support Assistant at Health Administration Services, VA Medical CenterAdvanced Medical Support Assistant at Health Administration Services, VA Medical Center