Sandra Costello
North Little Rock
Summary
Dynamic Administrative Assistant with proven expertise at CustomXM in client support and data entry. Recognized for enhancing office efficiency and fostering strong customer relationships. Skilled in office administration, I streamlined processes and maintained confidentiality, ensuring timely responses and accurate record-keeping. Committed to promoting a positive work environment through effective communication.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
26
26
years of professional experience
Work History
Administrative Assistant/CSR
CustomXM
04.1996 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Mt St Mary Academy
Little Rock, AR05-1977
Skills
- Client support
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant/CSR
CustomXM
04.1996 - 07.2022
Mt St Mary Academy
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