Sandra Lee Fox
Little Rock
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Healthy Advice Communications
08.2011 - 02.2013
- Initiated customer service communication with advertisers for ad setup and design.
- Provided a firsthand on-line tutorial process on ad setup with advertisers.
- Setup ad listings when required.
- Maintained up-to-date information on the communication with and profile details on advertisers in the database and on daily master reports.
- Trained new hires on customer service procedures.
Marketing Director
Little Rock Cleaning Systems
09.2010 - 04.2011
- Managed and maintained the lead base, reports, and distribution of appointments.
- Built and maintained customer relations through strategic and responsive dialogue.
- Supervised customers with the referral process to promote company marketing.
- Supervised sales staff with the marketing and appointment setting process.
- Set appointments through an information generating and qualifying process.
Marketing Associate
Direct Buy
02.2009 - 06.2010
- Generated and qualified leads for marketing of company.
- Set appointments through an information generating and qualifying process.
- Supervised cell center during absence of immediate management.
Lead Management
Home Pros Inc.
10.2007 - 02.2008
- Managed the setting of appointments, tracking of leads, data entry and hard copy filing.
- Distributed appointments to sales staff.
- Tracked customer service and appointment data; reviewed leads for further consultation.
- Compiled weekly and monthly status reports.
In-Home Care Giver
01.2001 - 10.2007
- Cared for disabled mother and young son.
Home Based Marketing Accounts Manager
I.M.P.A.C.T.
08.1998 - 01.2001
- Developed marketing format.
- Managed the marketing, distribution, and promotion of client's accounts using telemarketing and merchandising forums.
- Designed and promoted client’s materials, web sites, and image.
Education
Bachelor of Arts - undefined
Meredith College
Raleigh, NCMicrosoft Office User Specialist Certification - undefined
New Horizons Computer Learning Center
RTP, NC01.2001
Skills
- Marketing, customer service, and appointment setting
- Lead base management
- Intermediate computer knowledge
- Office administrative functions
Timeline
Customer Service Representative
Healthy Advice Communications
08.2011 - 02.2013
Marketing Director
Little Rock Cleaning Systems
09.2010 - 04.2011
Marketing Associate
Direct Buy
02.2009 - 06.2010
Lead Management
Home Pros Inc.
10.2007 - 02.2008
In-Home Care Giver
01.2001 - 10.2007
Home Based Marketing Accounts Manager
I.M.P.A.C.T.
08.1998 - 01.2001
Bachelor of Arts - undefined
Meredith College
Microsoft Office User Specialist Certification - undefined
New Horizons Computer Learning Center
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