Sandra Thomas
Jacksonville
Summary
Highly-focused and ambitious human resources manager bringing several years management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key hr functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
20
20
years of professional experience
Work History
Personnel Manager-Division of Child Care & Early Education
Arkansas Dept. Human Services
Little Rock
12.2021 - 02.2023
- Deliver customer service support to employees across the division.
- Reviewed and assisted in the completion of Hire Packets before processing.
- Execute personnel actions efficiently.
- Performed comprehensive background checks.
- Consulted with management and supervisors regarding Human Resource issues.
- Collaborated with agency attorney on handling suspensions.
- Crafted responses to EEOC complaints.
- Expertise in utilizing desktop computers and proficiency across Microsoft Office suite applications.
Asst. Personnel Manager-Division Medical Service
Arkansas Dept. Human Services
Little Rock
05.2021 - 12.2021
- Delivered effective customer service support to employees and supervisors within the division.
- Processes and reviews completion status of Personnel Actions.
- Coordinated request application workflows, ensuring efficient handling.
- Performed compliance background checks.
- Advised management on various HR matters.
- Guided staff on understanding and adhering to personnel policies.
- Collaborates with agency attorney overseeing suspensions.
- Utilized Microsoft Office suite tools including Excel, Outlook, PowerPoint, and Word efficiently.
State Program Manager-Arkansas
Senior Community Service Employment Program – SCSEP-DOL
02.2017 - 04.2021
- Implemented and maintained national management structure in a program benefiting 270 jobless seniors.
- Developed and implemented annual operating plans for Arkansas.
- Worked with nonprofits, State & Federal agencies, and local stakeholders to start community employment programs.
- Conducted training workshops.
- Established systems to organize company records for administration.
- Managed payroll processing for 270 participants and 14 staff employees.
- Recruited and trained new employees to meet job requirements.
- Generated and delivered reports, program review presentations and other program status updates.
Asst. Personnel Manager/Recruitment Coordinator
Arkansas Department of Health
11.2007 - 06.2016
- Oversaw daily Human Resources operations, focusing on recruitment processes.
- Supported HR Manager in implementing personnel policies.
- Created and delivered supervisory training to agency leaders under Governor’s Executive Orders.
- Developed employee orientation and training programs for new hires.
- Conducted exit interviews to assess reasons for employee departure.
Owner/Director
Merry Go Round Childcare Center
05.2004 - 08.2007
- Promoted a happy and stimulating space for children's growth.
- Directed staff to adhere to compliant curriculum requirements.
- Maintained compliance with child safety laws and regulations.
- Facilitated professional development initiatives for educators.
- Oversaw financial resources and maintained profitability.
Personnel Officer II
Arkansas Dept of Parks & Tourism
11.2002 - 09.2003
- Facilitated completion of new hire documentation and payroll records for park workforce.
- Delivered technical aid and support to ADPT administrative offices across multiple counties.
- Developed comprehensive job vacancy postings.
- Facilitated comprehensive benefits orientation for new hires.
- Exhibited proficiency in communication and problem resolution.
- Reviewed resumes and applications from potential candidates for open positions.
- Conducted employee onboarding and exit interviews to document performance reviews.
Education
Certified Public Manager - Certification
UALR
Little Rock, AR05-2014
Pastoral Counseling - Certification
Memphis Theological Seminary
Memphis, TN01-2000
BBA - Human Resources Management
Rice College
Memphis, TN06-1984
Skills
- Workforce Engagement
- Payroll Management
- Employee Policy Development
- Regulatory Adherence
- Talent Acquisition Strategies
- Effective Conflict Resolution
Timeline
Personnel Manager-Division of Child Care & Early Education
Arkansas Dept. Human Services
12.2021 - 02.2023
Asst. Personnel Manager-Division Medical Service
Arkansas Dept. Human Services
05.2021 - 12.2021
State Program Manager-Arkansas
Senior Community Service Employment Program – SCSEP-DOL
02.2017 - 04.2021
Asst. Personnel Manager/Recruitment Coordinator
Arkansas Department of Health
11.2007 - 06.2016
Owner/Director
Merry Go Round Childcare Center
05.2004 - 08.2007
Personnel Officer II
Arkansas Dept of Parks & Tourism
11.2002 - 09.2003
Certified Public Manager - Certification
UALR
Pastoral Counseling - Certification
Memphis Theological Seminary
BBA - Human Resources Management
Rice College
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