Santiago Silberstein
Buenos Aires
Summary
To develop professionally in roles appropriate to the position, providing the company with optimal solutions and results for its growth. Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
E-Commerce coordinator
CDIMEX SA
10.2023 - Current
- Supervision of deadlines of the sales assistant
- Negotiating brand meetings with chief of companies to establish sales connections
- Campaign manager of the platform (Mercado Libre)
- Product Ads (advertising campaign): hot sales, Black Friday, Cyber Monday
- E-commerce: market analysis (competitors), positioning strategies
- QA control in announcement
- KPis metrics: store performance oriented to objectives
- Planning: short and long term goals
- Roadmap
- Development of the Annual Commercial Plan with sprints and reachable goals of the business
- Monthly Projections
- Ongoing proposals to reach technological improvements such as e-commerce integration to automatize processes
- Coordination of commercial inbound actions
- Elaboration of monthly and weekly reports (share and performance).
Country Manager Coordinator
OPORTUTEK SA (LATAM)
02.2022 - 10.2023
- Profitability analysis of business models with potential brands
- Latam e-commerce projects Startups (marketplaces, official stores according to the business model)
- Scrum Master
- Subordinate areas destined to the project
- Goal oriented Roadmap creation.
Project leader - E-commerce Manager
OPORTUTEK SA (LATAM)
03.2022 - 08.2022
- E-commerce analysis: market research (competitors) and positioning strategies
- Purchasing: Suppliers and brands negotiation
- Budgeting with strategic focus
- Purchase analysis and order loading
- Product categorization
- Cataloging
- Marketing and commercialization strategy
- Coordination of commercial actions
- Survey and preparation of weekly and monthly reports
- Short and long-term project planning
- Publishing, follow-up and sales
- Logistics, distribution and control management (Flex, Full, Colecta)
- After-sales: claims, returns, user experience (on the platform)
- Sales analysis and KPIs (Key Performance Indicators)
- Performance reports Formulation
- Pricing: price and margin analysis
- Face-to-face customer and supplier support
- Cash and credit card payments and collections
- Stock control
- Administrative tasks: weekly invoicing
- Software, tools, and integrators used: Windows, Excel, Mercado Libre, Real Trends, Nubimetrics, Producteca, Akeneo, Contabilium.
E-commerce Consultant Manager
GPX Store
12.2021 - 03.2022
- Consultant: specialized advice on Mercadolibre
- Analysis and survey: KPIs
- Stock: stock control
- Customer Service: Shop assistant
- Sales: Follow-up and management of online and In-store sales.
E-commerce Manager
BESSIA CENTER
01.2018 - 03.2022
- Products preparation and publication on Mercado Libre and other Marketplaces
- Management and development of communication channels (social networks, marketplaces)
- E-commerce analysis: market research (competitors) and positioning strategies
- Product categorization
- Publication, follow-up, and sales
- Logistics and distribution
- After-sales: claims, user experience (on the platform)
- Sales analysis and KPIs (Key Performance Indicators)
- Customer and supplier support (In person)
- Cash and credit card payments and collections
- Stock control
- Administrative tasks: invoicing and document digitalization
- Software, tools, and integrators used: Windows, Tango, Excel, Mercado libre, Real Trends, Nubimetrics, Producteca, WordPress, and Company's Website.
Senior Account executive
Saxs SRL
02.2016 - 07.2017
- Visits to customers
- Cold sales to new customers and expansion of existing customers
- Retail sales assistant
- Purchase order creation
- Distribution management
- Collections and balance management.
Warehouse Manager
Kevingston Collection
02.2015 - 02.2016
- Quality control
- Stock management: organization and survey
- Stock clerk
- Substitute salesperson.
Senior Supervisor
Nestlé Waters Polska S.A.
10.2011 - 12.2013
- Supervisor in charge of a team of 3 delivery drivers
- Routing and verification of compliance
- Customer service
- Cash and stock control
- Logistics and distribution
- Quality control
- Daily invoicing
- Store opening and closing.
Education
Performance and Branding Certification, IT, Communications and Support Services -
Academy Market Ads - Mercado Libre
11.2023
Marketing Technician -
University of Belgrano
08.2022
Certified Free Market Consultant, E-Commerce -
Digital House
12.2021
Computer Systems Technology -
Higher Studies of Buenos Aires (ESBA)
09.2012
Systems Analyst, Information Technology/Computer Systems Technology -
Higher Studies of Buenos Aires (ESBA)
09.2011
Skills
- IT Strategy
- Digital Strategy
- Design Strategy
- Google Analytics
- Promotional planning
- E-commerce Platforms
- Client Relationship Development
- Sales expertise
Certification
MERCADO LIBRE CONSULTANT
Personal Information
Title: Project Leader / Mercado Libre Certified Consultant/ E-commerce Manager and Analyst
Languages
Spanish
Native language
hobbies
I practise Kitesurfing , I am an instructor. I also play instruments. I am an amateur musician
languages
I have a B1 level of English. I have excellent command of reading, written and listening skills . I am having on line classes of conversation to work on my fluency and oral skills. I can explain my tasks in English and participate in meetings
Timeline
E-Commerce coordinator
CDIMEX SA
10.2023 - Current
Project leader - E-commerce Manager
OPORTUTEK SA (LATAM)
03.2022 - 08.2022
Country Manager Coordinator
OPORTUTEK SA (LATAM)
02.2022 - 10.2023
E-commerce Consultant Manager
GPX Store
12.2021 - 03.2022
E-commerce Manager
BESSIA CENTER
01.2018 - 03.2022
Senior Account executive
Saxs SRL
02.2016 - 07.2017
Warehouse Manager
Kevingston Collection
02.2015 - 02.2016
Senior Supervisor
Nestlé Waters Polska S.A.
10.2011 - 12.2013
Performance and Branding Certification, IT, Communications and Support Services -
Academy Market Ads - Mercado Libre
Marketing Technician -
University of Belgrano
Certified Free Market Consultant, E-Commerce -
Digital House
Computer Systems Technology -
Higher Studies of Buenos Aires (ESBA)
Systems Analyst, Information Technology/Computer Systems Technology -
Higher Studies of Buenos Aires (ESBA)
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