Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Santiago Vega

Mercedes

Summary

Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

15
15
years of professional experience

Work History

MERCADO LIBRE DELIVERY DRIVER

MERCADO LIBRE
01.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.

IMPRESSO PRINT SHOP-GRAPHIC WORKSHOP

OWNER
01.2009 - Current
  • Managed day-to-day business operations related to design.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.


Sales Representative

GRUPO KOPRUCH
01.2015 - 10.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service for construction businesses
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.

Translator and Interpreter

LAS ONDINAS PAMPEANAS S.A
01.2011 - 02.2015
  • Translated documents from [Language] to [Language].
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
  • Assisted legal teams in navigating complex cases involving non-English speakers, providing accurate translation of testimonies and evidence materials.
  • Replicated flow, style, and overall meaning of original texts.

Bilingual Customer Service Agent

TELETECH/ J. P. MORGAN CHASE
01.2009 - 02.2010
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Streamlined communication processes for better efficiency, resulting in faster response times and higher customer satisfaction rates.
  • Served as a subject matter expert on bilingual support within the team, providing guidance and assistance when needed.
  • Participated in cross-functional teams to develop innovative solutions for ongoing challenges within the industry.
  • Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.

Education

M.D. - Language Interpretation And Translation

Universidad De Morón
Buenos Aires, Argentina
12.2026

Skills

  • Positive Attitude
  • Customer Service
  • Problem-Solving
  • Communication and Interpersonal Skills
  • Teamwork and Collaboration

Languages

Spanish
Native language
English
Proficient
C2

Timeline

MERCADO LIBRE DELIVERY DRIVER

MERCADO LIBRE
01.2024 - Current

Sales Representative

GRUPO KOPRUCH
01.2015 - 10.2017

Translator and Interpreter

LAS ONDINAS PAMPEANAS S.A
01.2011 - 02.2015

IMPRESSO PRINT SHOP-GRAPHIC WORKSHOP

OWNER
01.2009 - Current

Bilingual Customer Service Agent

TELETECH/ J. P. MORGAN CHASE
01.2009 - 02.2010

M.D. - Language Interpretation And Translation

Universidad De Morón

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