Sara elizabeth Villanueva
Rogers,AR
Summary
. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.
Financial management professional with proven track record in strategic planning, budgeting, and financial analysis. Strong focus on team collaboration and delivering results, adapting to changing needs seamlessly. Skilled in financial reporting, risk management, and ensuring regulatory compliance. Known for reliability, leadership, and analytical thinking.
Overview
27
27
years of professional experience
Work History
Financial Manager
Bancoppel
02.2017 - 06.2024
- Developed and implemented financial strategies to optimize resource allocation.
- Analyzed financial reports to identify trends and recommend corrective actions.
- Collaborated with cross-functional teams to ensure compliance with regulatory requirements.
- Streamlined budgeting processes, improving accuracy and efficiency in financial forecasting.
- Mentored junior staff in financial analysis techniques and reporting standards.
- Led initiatives to enhance internal controls and mitigate potential risks.
- Prepared comprehensive financial presentations for executive leadership meetings.
- Created financial dashboards to provide insights into key performance indicators.
- Developed comprehensive financial reports to guide strategic decision-making.
Customer Service Representative
Teleperformance
01.2011 - 11.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on product features, ensuring optimal usage and satisfaction.
- Collaborated with team members to improve service delivery and customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Supervisor of Factory Operations
Orora Visual
12.2000 - 02.2010
- Supervised daily factory operations, ensuring adherence to safety protocols and quality standards.
- Coordinated workflow between departments to optimize production efficiency and reduce downtime.
- Facilitated training sessions for new employees, enhancing their understanding of operational processes and safety practices.
- Implemented process improvements that increased overall productivity while maintaining product quality.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
Police Officer
Seguridad Publica En México
12.1997 - 11.2000
- Developed and maintained schedules for equipment maintenance, minimizing disruptions in production lines.
- Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
- Collaborated with management to identify operational challenges and propose strategic solutions for enhancement.
- Monitored inventory levels and coordinated with suppliers to ensure timely availability of raw materials for production needs.
- Enforced laws and regulations to ensure public safety and community compliance.
- Patrolled assigned areas to deter crime and provide a visible police presence.
- Responded promptly to emergency calls, assessing situations and providing assistance as needed.
- Prepared detailed reports on incidents, ensuring accuracy for legal proceedings and departmental records.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
Education
High School Diploma - Education Administration
Centro Universitario
Monterey Mexico Business Administration
Universidad Ciudadana
Monterey Mexico Skills
- Variance analysis
- PeopleSoft expert
- Highly detail-oriented
- Customer relationship development
- Exceptionally organized
- Financial reporting and analysis
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Human relations
- Community relations
- Physical fitness
- Officer training
- Self-defense techniques
Timeline
Financial Manager
Bancoppel
02.2017 - 06.2024
Customer Service Representative
Teleperformance
01.2011 - 11.2013
Supervisor of Factory Operations
Orora Visual
12.2000 - 02.2010
Police Officer
Seguridad Publica En México
12.1997 - 11.2000
Business Administration
Universidad Ciudadana
High School Diploma - Education Administration
Centro Universitario