Sarah Chambers
Alexander,AR
Summary
Patient care focused Optometric Technician with a work history at Simmons Eye Care, excelling in patient testing and insurance preauthorization. Enhanced contact lens sales by 60% through effective customer education and team collaboration. Skilled in visual field testing and committed to delivering exceptional patient care with empathy and professionalism.
Overview
6
6
years of professional experience
Work History
Optometric Technician/Contact Lens Technician
Simmons Eye Care
05.2018 - 07.2020
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications, glasses and contact lenses.
- Completed administrative duties such as phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures, confirmed patient health history and noted any issues or concerns for the doctor into an electronic medical records system
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Developed patient education materials on contact lens care, increasing proper usage and reducing complications. This included I&R's, fit appointments, information on reputable online lens companies, etc.
- Increased contact lens sales by 60% over the ytd goal by keeping associates informed of all rebates, product and price changes and incentives.
- Encouraged associates to push yearly supplies by keeping a weekly sales list at the front desk.
- Ensured patient satisfaction by conducting all exams with empathy and sincerity.
- Promoted a culture of exceptional patient care by participating in ongoing professional development opportunities within the field of optometry.
Store Manager/Floral Designer
Tipton & Hurst Florist
09.2014 - 04.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, ensuring customers felt heard and were satisfied with the solution.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating seasonally appropriate visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques in order to increase sales and customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Increased repeat business with exceptional customer service and personalized floral recommendations. This was especially imperative at our Baptist Hospital location.
- Led team during peak seasons, such as Valentine's Day and Mother's Day, ensuring high productivity and meeting all customer deadlines.
- Implemented creative window displays, attracting passerby attention and increasing foot traffic.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Increased Valentine's Day sales by 90%
- Increased overall store sales and foot traffic significantly through excellent customer service and satisfaction, product rotation and professional yet personal relationships with Baptist Health administration.
Education
No Degree - General Studies
University of Arkansas
Little Rock, AR12.2004
Bachelor of Science - Interior Design
University of Central Arkansas
Conway, AR12-2004
Skills
- Appointment scheduling
- Visual field testing
- Retinal photography
- Diagnostic imaging
- Scribing
- Tonometry testing
Accomplishments
One of very few optometric techs to be invited to the Alcon contact lens fitting and learning weekend in Fort Worth, Texas due to dedication and overwhelming interest in the contact lens field with intention to pursue a paraoptometric license.
Timeline
Optometric Technician/Contact Lens Technician
Simmons Eye Care
05.2018 - 07.2020
Store Manager/Floral Designer
Tipton & Hurst Florist
09.2014 - 04.2018
No Degree - General Studies
University of Arkansas
Bachelor of Science - Interior Design
University of Central Arkansas
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