Sarah Davenport

Sherwood

Summary

Dynamic professional with extensive experience in customer service and logistics, notably at FedEx Express. Proven ability to manage time effectively and resolve issues, ensuring timely deliveries. Skilled in package handling and relationship building, consistently enhancing customer satisfaction through proactive communication and attention to detail.

Overview

years of professional experience

Work History

Courier

Fedex Express

03.2021 - 05.2025

Safely and efficiently delivered packages and documents to residential and business customers on assigned routes, ensuring timely service and customer satisfaction.
Operated company vehicles in compliance with all traffic laws and FedEx safety standards.
Scanned, loaded, and unloaded packages using handheld devices to maintain accurate tracking and delivery records.
Provided exceptional customer service by communicating effectively with recipients, handling delivery issues, and resolving complaints professionally.
Followed all company policies and procedures related to security, confidentiality, and package handling.
Managed time effectively to meet daily delivery schedules and respond to dynamic route changes.
Maintained vehicle cleanliness and performed basic vehicle inspections and reporting.

Truck Loaded

Walmart

01.2021 - 03.2021

Loaded and unloaded freight from trucks efficiently and safely, ensuring accurate placement and handling of merchandise.
Organized pallets and product loads according to delivery schedules and store destinations.
Operated pallet jacks, forklifts, and other warehouse equipment in compliance with safety protocols.
Inspected incoming and outgoing shipments for damage or discrepancies and reported issues to supervisors.

Police Officer

Bryant Police Department

12.2018 - 07.2020

Enforced local, state, and federal laws to maintain public safety and order within the community.
Responded promptly to emergency calls, traffic incidents, disturbances, and criminal activities.
Conducted investigations, gathered evidence, interviewed witnesses, and prepared detailed reports for court proceedings.
Patrolled assigned areas by vehicle and on foot to deter crime and provide a visible law enforcement presence.
Made arrests in accordance with legal procedures and ensured the safe custody and transport of suspects.
Collaborated with community members, local agencies, and fellow officers to resolve conflicts and improve public relations.
Testified in court cases, presenting evidence and providing accurate, professional testimony.
Maintained proficiency in firearms, defensive tactics, and emergency response through ongoing training and certification

Dispatcher

Pulaski County Sheriffs Department

02.2016 - 12.2018

Coordinated and dispatched emergency and non-emergency calls for service with accuracy and urgency.
Communicated clearly with field personnel, including police, fire, medical, or delivery drivers, using radio, phone, and computer systems.
Monitored and tracked the status and location of units in real time to ensure safety and efficiency.
Prioritized calls and assigned appropriate response units based on availability and proximity.
Maintained detailed records of calls, incidents, and unit activities using dispatch software and logs.
Provided critical information and instructions to callers and responders under high-pressure situations.
Collaborated with supervisors and team members to improve dispatch procedures and response times.
Adhered to all protocols, confidentiality guidelines, and regulatory standards

Guest Service Representative

Razorback Inn Hotel (LRAFB)

02.2014 - 02.2016

Provided exceptional front desk service by greeting guests, managing check-ins and check-outs, and addressing inquiries with professionalism and courtesy.
Handled room reservations, cancellations, and modifications using hotel booking systems.
Resolved guest concerns promptly to ensure satisfaction and a positive guest experience.
Maintained accurate records, processed payments, and balanced cash drawers per company policy.
Coordinated with housekeeping and maintenance teams to fulfill guest requests and ensure room readiness.
Delivered local information, directions, and recommendations to enhance the guest experience.
Consistently upheld brand standards, appearance guidelines, and service protocols in a fast-paced hospitality environment

Education

GED -

Cabot High School

Cabot, AR

Skills

Working independently
Attention to detail
Problem-solving
Customer service
Package handling
Time management
Decision-making
Relationship building and rapport

Attention to confidentiality
Document management
Sorting
GPS technology
Dispatch collaboration
Written communication
Vehicle inspections
Defensive driving

Timeline