Sarah Horner
Rogers
Summary
Dynamic Billing Manager with extensive experience at Washington Regional Medical Center, excelling in claims processing and personnel oversight. Proven track record in streamlining revenue cycles and enhancing team performance through effective training. Adept at resolving billing discrepancies and ensuring compliance, fostering a collaborative environment that drives operational excellence.
Overview
8
8
years of professional experience
Work History
Billing Manager
Washington Regional Medical Center
Fayetteville, AR
08.2021 - Current
- Managed billing operations to ensure timely and accurate invoicing for patient services.
- Streamlined revenue cycle processes, enhancing efficiency in claims submission and payment reconciliation.
- Supervised billing team, providing guidance and training to improve performance and accuracy.
- Analyzed billing discrepancies to identify root causes, implementing corrective actions to reduce errors.
- Collaborated with insurance providers to resolve claim issues, ensuring optimal reimbursement rates.
- Developed and maintained standard operating procedures for billing processes, ensuring compliance with regulations.
- Conducted regular audits of billing practices to ensure adherence to organizational policies and best practices.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Conducted performance reviews and implemented improvement plans.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
Financial Applications Trainer
Washington Regional Medical Center
Fayetteville, Ar
02.2020 - 08.2021
- Developed and implemented training alongside leadership for staff, to ensure standardized workflows were followed across the organization in the financial system.
- Evaluated training effectiveness through assessments and feedback, refining content as necessary.
- Collaborated with department heads to identify training needs aligned with organizational goals.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Admitting Application Analyst
Washington Regional Medical Center
Fayetteville, AR
06.2018 - 02.2020
- Analyzed application performance and identified areas for improvement to enhance user experience.
- Collaborated with cross-functional teams to implement software updates and resolve technical issues.
- Processed ticket requests for build modifications and/or additions to the financial application for the scheduling department and other integrated applications.
- Audited accounts to ensure workflow standards were being practiced, minimizing necessary back end clean up of accounts.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ10-2018
Skills
- Personnel oversight
- Audit support
- Interest calculations
- Accounts receivable management
- Claims processing
- Staff training and development
- Insurance verification
- HIPAA
- Collections
- Denial management
- Medical billing expertise
- Operations monitoring
Timeline
Billing Manager
Washington Regional Medical Center
08.2021 - Current
Financial Applications Trainer
Washington Regional Medical Center
02.2020 - 08.2021
Admitting Application Analyst
Washington Regional Medical Center
06.2018 - 02.2020
Bachelor of Science - Healthcare Administration
University of Phoenix