Sarah Johnson
Springdale
Summary
Resourceful and adaptable professional with over 5 years of cross-functional experience in healthcare administration, clinic operations, revenue cycle management, staff supervision, marketing strategy, and pet care entrepreneurship. Proven track record of leading teams, resolving operational challenges, enhancing patient/client satisfaction, and driving measurable improvements across administrative, clinical, and customer-facing functions. Passionate about blending efficiency, empathy, and innovation to improve services and outcomes.
Professional Business Office Assistant with many years of experience supporting team members. many years of experience assisting with quote and order entry, as well as providing customer service by phone and in person.
Overview
7
7
years of professional experience
Work History
Business Office Assistant
The Maples At Har-Ber Meadows
Springdale
10.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Assisted residents with inquiries and communicated effectively with staff.
- Coordinated appointment schedules for residents and staff meetings.
- Processed invoices and managed billing statements for resident accounts.
- Supported administrative tasks, including document preparation and correspondence.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Organized paper filing system to maintain accurate records.
- Resolved customer complaints in a professional manner.
- Counted and reconciled petty cash log to support accounting department.
- Created spreadsheets using Microsoft Excel to track expenses, payments, revenue and other financial data.
- Accepted and processed payments from customers in person and over telephone.
- Reconciled discrepancies between accounting records and bank statement balances monthly.
- Greeted arriving customers and announced to appropriate employees.
- Assisted in general accounting procedures and monitored accounts receivable, accounts payable and account reconciliation.
- Developed processes to improve efficiency within the business office operations.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
Freelance Marketing & Sales Associate
01.2020 - Current
- Designed and executed digital marketing strategies for small businesses and nonprofits.
- Produced branded content including newsletters, social media campaigns, and paid ads.
- Tracked performance metrics to guide adjustments in marketing tactics and budget allocation.
- Consulted clients on brand development and customer engagement improvement.
- Boosted online visibility and client retention through customized outreach strategies.
Pet Care Provider (Owner/Operator)
Self-Employed
Bentonville
01.2019 - Current
- Founded and managed a personalized pet care business offering daycare, boarding, and training services.
- Created modular, secure boarding areas tailored for pet safety and comfort.
- Maintained 100% positive client feedback and repeat bookings through attentive, customized care.
- Handled all scheduling, invoicing, social media marketing, and customer communication.
- Specialized in behavioral support and care for rescue animals and dogs with special needs.
Front Office Manager
Living Hope EDTC
Bentonville
06.2024 - 04.2025
- Directed all front-office administrative operations, including scheduling, intake, and staff oversight.
- Trained and supervised a team across marketing, referrals, billing, and customer service departments.
- Led the authorization and eligibility verification process for mental and behavioral health services.
- Collaborated with clinical teams to ensure timely and accurate insurance claim submissions.
- Identified billing discrepancies and initiated corrective actions to resolve denials.
- Assisted patients in understanding their insurance benefits and out-of-pocket costs.
- Launched community outreach campaigns resulting in a 20% increase in patient referrals.
- Implemented workflow changes that reduced scheduling errors and improved documentation accuracy.
- Managed internal communications between patients, therapists, and billing personnel.
- Managed daily front office operations and ensured seamless guest experiences.
- Supervised front desk staff and coordinated training sessions for new employees.
- Handled guest inquiries and resolved issues to maintain satisfaction levels.
- Implemented efficient check-in and check-out procedures to streamline operations.
- Monitored inventory of office supplies and coordinated reordering processes.
- Maintained accurate records of guest information and billing details for review.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
CNA Lead
The Gardens of Osage Terrace
Bentonville
01.2021 - 05.2022
- Supervised CNA team across day and night shifts, ensuring consistent, high-quality care for residents.
- Developed care plans in coordination with RNs and physicians; monitored patient progress daily.
- Mentored and onboarded new CNA staff, enhancing care delivery and communication.
- Served as a liaison between families and healthcare staff, providing updates and addressing concerns.
- Maintained logs, incident reports, and medication administration records in compliance with regulations.
Education
MBA - Marketing
Southern New Hampshire University
Bachelor of Business Administration (BBA) - Marketing
SNHU
CNA Certificate -
Petra Allied Health
Springdale, ARHigh School Diploma -
Marshall School
Skills
- Healthcare Administration & Billing
- Revenue Cycle Management
- Insurance Eligibility & Prior Authorizations
- Clinic Management
- Team Leadership & Supervision
- Intake & Referral Coordination
- Marketing Strategy & Community Outreach
- Client Relations & Service Excellence
- Animal Behavior & Pet Safety
- Documentation
- Time Management
- Practice Fusion
- Fusion
- Ensora
- Square
- Adobe
- EMR
- CRM Systems
- Communication skills
- Administrative support
- Ordering office supplies
- Financial reporting
- Team leadership
- File organization
- Spreadsheet development
- Expense tracking
- Administrative tasks
- Greeting visitors
- Travel arrangements
- Office management
- Meeting coordination
- Scheduling and planning
- Document management
- Written communication
- Organizational processes
- Flexible and adaptable
- Multitasking and prioritization
- Interpersonal skills
- Reliable and punctual
- Active listening
- Problem-solving aptitude
- Data recording
- Mail handling
- Scheduling
- Cash handling
- Conflict resolution
- Expense reports
- Record sorting and filing
- Office management software
- Detail orientation
- Analytical thinking
- Prioritization
- Proofreading
- Scanning and copying
- Task prioritization
- Billing and coding
- Multitasking capacity
- Google drive
- Manage calendars
- Inventory control
- Office machine operation
Licenses And Affiliations
- Certified Nursing Assistant (CNA)
- CPR & First Aid (Human & Pet)
- Microsoft Office Specialist – Certified in Word, Excel, PowerPoint, Outlook, Access & OneNote
- Member, American Marketing Association (AMA)
- Member, National Association of Healthcare Professionals (NAHP)
Workflow Tools
- Practice Fusion
- Fusion
- Ensora
- Square
- Adobe
- EMR
- CRM Systems
Timeline
Business Office Assistant
The Maples At Har-Ber Meadows
10.2025 - Current
Front Office Manager
Living Hope EDTC
06.2024 - 04.2025
CNA Lead
The Gardens of Osage Terrace
01.2021 - 05.2022
Freelance Marketing & Sales Associate
01.2020 - Current
Pet Care Provider (Owner/Operator)
Self-Employed
01.2019 - Current
MBA - Marketing
Southern New Hampshire University
Bachelor of Business Administration (BBA) - Marketing
SNHU
CNA Certificate -
Petra Allied Health
High School Diploma -
Marshall School