Sarah Knoche
Pocahontas
Summary
Dedicated banking professional with over five years of experience in customer service, operations, and relationship management within the bank. Experienced in consumer and business account opening, client retention, and supporting daily branch operations, including leadership responsibilities in management's absence. Strong communication and problem-solving skills with a passion for community outreach. Proven ability to build lasting client relationships, adapt to organizational changes, and provide exceptional service in fast-paced environments. Passionate about contributing to team success while continuing to grow personally and professionally.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Experience Banker/ Personal Banker II
Huntington National Bank
Pocahontas, AR
05.2021 - Current
- Analyze client financial needs, providing tailored product recommendations to enhance customer satisfaction.
- Facilitate personal and business account openings.
- Collaborate with team members to streamline operational procedures, improving service delivery efficiency.
- Develop and maintain strong customer relationships, providing exceptional service and advice.
- Manage escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
- Monitor account activity and identify suspicious transactions, taking appropriate action to prevent fraud.
- Streamline operations, implementing efficient processes to improve overall productivity and performance.
- Develop and deliver tailored financial literacy workshops to diverse audiences, including low-income adults, high school students, and seniors. Topics included budgeting, saving, and debt management.
- Manage cash drawer operations while ensuring compliance with bank policies and security protocols.
- Assist with branch opening and closing procedures and operational responsibilities.
Mobile Sales Associate
Prime Communications AT&T
Pocahontas, AR
2019 - 2021
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels and ensured accurate stock presentation on sales floor.
- Collaborated with team members to achieve monthly sales goals through strategic initiatives.
- Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
Customer Service Representative Team Lead
Best Buy
Jonesboro, AR
2017 - 2019
- Trained new representatives on product knowledge and customer engagement techniques.
- Boosted team morale by organizing engaging team-building activities and encouraging open communication among peers.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Led the employee experience team that facilitated employee events, community outreach efforts, and helped build morale.
Education
Currently Persuing - Associates of Arts And General Studies Degree
Black River Technical College
Pocahontas12-2026
High School Diploma -
Brookland High School
Brookland05-2018
Skills
- Client relationship management
- Community outreach and financial education instruction
- Creative thinking
- Team collaboration
- Cash management
- Branch operations support
- Teller support
- Meeting sales goals
- Consumer and business account openings and maintenance
- Problem-solving
Certification
- Certification in Microsoft Office and Excel
Timeline
Customer Experience Banker/ Personal Banker II
Huntington National Bank
05.2021 - Current
Mobile Sales Associate
Prime Communications AT&T
2019 - 2021
Customer Service Representative Team Lead
Best Buy
2017 - 2019
Currently Persuing - Associates of Arts And General Studies Degree
Black River Technical College
High School Diploma -
Brookland High School