Sarah Brennan
Benton
Summary
Dynamic and results-driven professional with a Master’s in Business Administration (MBA), combining extensive experience in leadership, consulting, healthcare, and academic medicine. Adept at driving strategic initiatives, fostering cross-functional collaboration, and delivering impactful solutions. Proven ability to lead teams, manage complex projects, and enhance operational efficiency in high-pressure environments. Eager to find a leadership position that allows for continued growth and the opportunity to leverage my business acumen to drive success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consultant
Germane Solutions
07.2024 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Conducted regular reviews of operations and identified areas for improvement.
GME Program Coordinator
University of Arkansas for Medical Sciences
12.2020 - 09.2024
- Oversee the day-to-day operations of the residency program
- Communicate with GME constituents (GME Office, department, faculty, residents, ACGME) on a regular basis or as needed
- Interpret ACGME requirements, UAMS GME policies and procedures, and other UAMS policies as applicable, and develop program policies and procedures based on external requirements
- Advise residents on policies and procedures
- Maintain resident demographics data; resident schedules, importing program and rotation goals and objectives; conferences attendance tracking; and ensuring timely completion of duty hour reports
- Ensure residents submit case/procedure log data in appropriate systems as required by ACGME guidelines
- Advise and consult on issues or inquiries from residents, faculty, staff, and department chairs
- Manage confidential and critical materials, issues, and communications
- Function as liaison between the PD and a full range of internal and external offices and individuals
- Ensures adherence to the programs policies regarding duty hours and effects of leave on board eligibility
- Evaluate housestaff morale and respond to resident concerns; consult with PD, GME Office
- Assist in housestaff remediation, when applicable
- Manage PDʼs schedule and determine projects that need to be addressed by the PD, and those that can be delegated to Associate PDs and/or other staff
- Identify areas for programmatic improvements and develop initiatives to address weaknesses
- Provide general guidance regarding accreditation and program management to the department’s constituents
- Develop/manage program website for housestaff, faculty, and prospective housestaff
- Manage resident/fellow exit process (deactivating accounts, collecting badges and pages, etc.)
- Process graduation certificates, in consultation with the GME Office
- Produce appointment packet for incoming housestaff and distribute in a timely manner (e.g., day after Main Residency Match for incoming R1s)
Clerical Staff
Baptist Health Extended Care Hospital
07.2019 - 12.2020
- Monitored inventory levels of office supplies and ordered replenishments as needed
- Face of the nursing unit
- Clerical duties included answering multi-line phones, answering patient call lights, monitoring patients thru a camera system
- Admission and Discharge of patient duties Extensive use of EPIC software
- Interaction with patients, their families, and all hospital staff, including nurses and physicians
Customer Service Representative
St. Vincent Heart Clinic Arkansas
12.2017 - 06.2019
- Managed telephone, email and in-person inquiries from customers seeking assistance
- Prioritized tasks efficiently in fast-paced, high-pressure environment
- Medical Records Requests
- Scanning, Indexing, and Sorting Patient Files Extensive use of EPIC and Cerner Software
- Faxing/Receiving Medical Records from Outside Hospitals/Clincs
Sales Associate
Harbor Freight Tools
05.2017 - 12.2017
- Improved individual performance by accepting direction and feedback
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Suggested additional products and services to increase sales
Sales Associate
Kohl’s
10.2016 - 12.2017
- Helped customers navigate store, complete sales and process returns
- Built attractive displays and merchandised products
- Adapted to changing priorities and unexpected situations with calm demeanor
- Delivered consistent service to develop customer base
- Assisted customers with sales and service needs
- Supported team with receiving pricing and merchandising
- Rotated stock using clearance markdowns and special sales promotions
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Created great customer experiences with personalized sales support
- Informed customers of promotions and exclusive offers to increase sales
- Processed payments quickly to keep customer flow moving
- Processed returns, exchanges, and refunds in accordance with company policies
- Maintained clean and organized sales floor for optimal shopping experience
- Built rapport with customers by offering friendly, welcoming environment in store
- Assisted customers in finding suitable products according to their needs
- Trained new hires on company procedures, product knowledge, and customer service expectations
- Updated inventory records extensively using store management software
- Acquired extensive knowledge of products and services offered at store
- Managed cash register transactions efficiently and accurately
- Monitored fitting rooms ensuring customers received assistance when required
- Greeted customers and asked questions to assess needs
- Verified shift sales with cash count and drawer balancing
Childcare Provider
Kids Town Academy
05.2016 - 01.2017
- Provide a safe and nurturing environment for children to learn and grow
- Communicate effectively with parents and caregivers regarding children's progress and behavior
- Collaborate with colleagues to create a supportive and engaging learning environment for all children
- Observe and assess children's development to identify any potential areas of concern or intervention
Sales Associate
Bean Field Boutique
06.2014 - 10.2016
- Provided exceptional customer service by greeting and assisting customers with product selection and inquiries
- Consistently met and exceeded sales goals by actively promoting featured products and upselling additional items
- Maintained a clean and organized sales floor by restocking merchandise, rearranging displays, and monitoring inventory levels
- Processed transactions accurately and efficiently using point-of-sale systems and handling cash, credit cards, and electronic payments
Education
Master of Business Administration - Business Administration
Grantham University
03.2024
Bachelor of Science - Business Administration
Liberty University
03.2022
Bachelor of Arts - Liberal Arts & Sciences
Pulaski Technical College
05.2018
Skills
- Multitasking and organization
- Decision-making
- MS office
- Work Planning and Prioritization
- Attention to detail
- Client engagement
- Client relationships
- Organizational development
Certification
- National Board for Certification Training Administrators of Graduate Medical Education, 10/01/23, https://bcert.me/syjmbxloa
- Thalamus Advanced Certification Seminar, 05/01/24, https://www.credential.net/96a8da49-bdd0-4fbb-9423-3ef94c2e9828
Timeline
Consultant
Germane Solutions
07.2024 - Current
GME Program Coordinator
University of Arkansas for Medical Sciences
12.2020 - 09.2024
Clerical Staff
Baptist Health Extended Care Hospital
07.2019 - 12.2020
Customer Service Representative
St. Vincent Heart Clinic Arkansas
12.2017 - 06.2019
Sales Associate
Harbor Freight Tools
05.2017 - 12.2017
Sales Associate
Kohl’s
10.2016 - 12.2017
Childcare Provider
Kids Town Academy
05.2016 - 01.2017
Sales Associate
Bean Field Boutique
06.2014 - 10.2016
Bachelor of Science - Business Administration
Liberty University
Bachelor of Arts - Liberal Arts & Sciences
Pulaski Technical College
Master of Business Administration - Business Administration
Grantham University
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