Sarah Silva
Little Rock
Summary
Resourceful Restaurant Bar Manager known for high productivity and efficient task completion. Skilled in inventory management, staff training, and customer service, ensuring smooth operation of bar services. Excel in leadership, communication, and problem-solving, contributing to positive guest experiences and team cohesion.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Restaurant Bar Manager
Sauced Bar and Oven
Little Rock
2018.06 - Current
- Managed daily operations for bar service and beverage preparation.
- Trained and supervised bar staff on service standards and best practices.
- Developed seasonal drink menus featuring local ingredients and flavors.
- Ensured compliance with health regulations and safety standards in bar area.
- Coordinated inventory management for spirits, wines, and mixers to ensure optimal stock levels.
- Resolved customer inquiries and service-related issues promptly to enhance guest satisfaction.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
- Coordinated promotions to attract customers during off-peak hours, increasing foot traffic and sales.
Customer Service Representative
SYKES
Malvern
2013.05 - 2015.07
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information to enhance customer understanding and satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Utilized CRM software to track customer interactions and feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Malvern High School
Malvern, ArkansasAssociate of Science - Nursing
College of The Ouachitas
Malvern, Arkansas 2010.08 - 2012.05
Skills
Resourceful Restaurant Bar Manager achieving high productivity and efficient task completion through effective inventory management, staff training, and exceptional customer service Contributed to positive guest experiences and team cohesion by demonstrating strong leadership, communication, and problem-solving skills Embraced new challenges with a strong work ethic and adaptability, mastering new skills independently
Affiliations
- Outdoors
- Golfing
- Painting
References
References available upon request.
Timeline
Restaurant Bar Manager
Sauced Bar and Oven
2018.06 - Current
Customer Service Representative
SYKES
2013.05 - 2015.07
Associate of Science - Nursing
College of The Ouachitas
2010.08 - 2012.05
Malvern High School