Sarah Kate Tillman
Summary
Prospector, Account Manager, and Relationship Manager willing to relocate for the right opportunity. Proven and demonstrated track record of success in sales and analysis. A strategic planner talented in seeing multiple opportunities for improvement, operational streamlining and growth.
Overview
13
13
years of professional experience
Work History
Direct Sales Representative
Hyper Fiber
09.2023 - 01.2024
- Helped build the sales division for this startup company
- First salesperson hired in the southern region and exceeded sales goals
- Identified prospects and made target maps for hunting and client acquisition
- Cold called prospects and pitched fiber optic internet solutions
- Identified profitable sectors and territories for laying fiber optics
- Went door to door for residential and commerical prospects in order to pitch and close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Bereavement Leave
Leave Of Absence
12.2022 - 09.2023
District Manager
Automatic Data Processing, ADP
04.2019 - 11.2022
- Presidents Club Qualifier-2022
- Runner up for Best of District -2022
- Top global and PEO lead generation in first year of sales
- Worked closely with ADP global sales partners to assist clients opening businesses abroad as well as prospecting, engaging, and selling high profile prospects
- Up Market field sales representative 150-1000 employee companies
- Majors Core Market outbound inside sales representative 50-150 employee companies
- Small business services outbound inside sales representative 1-50 employee companies
- Modeled best practices for sales and customer service.
- Assisted clients and internal teams with setting up companies ranging from 1 employee to 1000+
- Worked and provided appropriate assistance with acquisitions and mergers
- Assisted companies in global expansion and finding internal marketplace partner solutions to support global business needs
- Partnered with private equity firms and reps to serve clients
- Partnered with brokers and recruiters
- Used oracle and salesforce technologies
- Worked with small businesses to high profile clients worldwide
- Learned how to analyze trends in industry and market verticals
- Analyzed news to anticipate industry vertical and market trends
- Coordinated with other district managers to actualize performance improvement strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Led and collaborated in sales strategy calls with internal partners prior to client analysis, presentation, and closing meetings
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Facilitated business by implementing practical networking techniques.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Retail Sales Leader
Buckle
04.2018 - 04.2019
- Developed multiple sales strategies to address range of project and customer types.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Maintained company's visual merchandise standards through general housekeeping and displays
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
- Recruited and trained associates to develop into productive team members with excellent product knowledge.
- Anticipated customer needs through body language, emotional intelligence, and active listening.
- Matched customer personality and style to find best fit fashion solutions
- Asked questions to learn about each customer's purpose behind shopping in order to achieve desired styling goals
Guitar Instructor
Contracted
01.2016 - 12.2019
- Provided guitar instruction to students of varying age and skill levels.
- Developed after school music programs at Tanque Verde Elementary in Tucson AZ where I taught guitar and ukulele to young students.
- Assisted clients in preparing for auditions or performances
- Built rapport with students and family members.
- Developed lesson curriculum based on student skill level.
- Evaluated and graded students' class work, performances, projects, assignments and papers.
- Attended department meetings and collaborated with other fine arts teachers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Held afterschool meetings and rehearsals in preparation for shows.
- Scheduled shows and performances in accordance with school calendar.
Guitar Instructor
UCA Community School Of Music
05.2014 - 05.2019
- Assisted students in composition and song writing
- Encouraged and mentored young students throughout their music lessons
- Provided guitar instruction to students of varying age and skill levels.
- Taught students how to read and interpret music along side fundamental music theory skills
- Evaluated and graded students' class work, performances, projects, assignments and papers.
- Anticipated student needs and comfort levels within music lessons to proactively create a healthy learning environment
- Pushed students to be their best
- Actively listened and paid attention to students emotions, moods, concerns, questions, and demeanor in order to best help them while using music as the medium
- Built rapport with students and family members.
- Developed lesson curriculum based on student skill level.
- Met the student where they were at and always supported and encouraged them to be their best in all their pursuits.
Customer Service Specialist
H&r Block Tax Svc
01.2017 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Processed payroll for small business clients and ran reports for business owners
Chiropractic Assistant, XRAY Tech, Receptionist
Greenbrier Family Chiropractic
04.2015 - 05.2017
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Input patient data into computer system and checked information for accuracy.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Scheduled patient appointments for busy chiropractic practice
- Assisted with marketing by distributing materials to area medical offices and reaching out to potential patients.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Stagehand
IATSE Local 204
09.2010 - 05.2014
- Stored, loaded and unloaded set pieces and technical equipment for daily performances.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Constructed and decorated set pieces and props per design specifications.
- Assisted in all technical and practical effect setup for performances and broke down all equipment at close of each show.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Developed and maintained successful relationships with media professionals.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
- Assisted in all technical and practical effect setup for performances and broke down all equipment at close of each show.
- Worked with teams to put all props and set pieces in place and supervised prop movements at correct times during performances.
Education
Bachelor of Science - Intelligence And Information Operations
University of Arizona
Tucson AZ12.2024
Bachelors of Music - Classical Guitar Performance
University of Central Arkansas
Conway, AR05.2014
High School Diploma -
Greenbrier High School
Greenbrier, AR05.2010
Skills
- Speaking and Negotiation
- Customer Service
- Recruiting
- Writing
- Attention to Detail
- Active Listening
- Critical Thinking
- Complex Problem-Solving
- Coordination
- Acting and Persuasion
- Empathy
- Consulting
- Information Analysis
- Closing Techniques
- Business Analytics
Ballet
As an outlet I train in ballet. Learning the discipline and practice of this art form provides me with conditioning and fulfillment both mentally, spiritually, and physically.
Martial Arts
I have enjoy training in Filipino La Coste Kali and trying new martial art forms.
References
Luis Leyva- Former ADP Colleague
luisleyva65@gmail.com
520.979.5339
Kathy Farris- Former Supervisor H&R Block
Farris7@windstream.net
501.581.9987
Ward Goldberg- Personal Reference
wgoldberg@alliedwealthpartners.com
631.974.0069
Amy Day- Personal Reference
amyabrock@gmail.com
501.514.2449
Timeline
Direct Sales Representative
Hyper Fiber
09.2023 - 01.2024
Bereavement Leave
Leave Of Absence
12.2022 - 09.2023
District Manager
Automatic Data Processing, ADP
04.2019 - 11.2022
Retail Sales Leader
Buckle
04.2018 - 04.2019
Customer Service Specialist
H&r Block Tax Svc
01.2017 - 05.2018
Guitar Instructor
Contracted
01.2016 - 12.2019
Chiropractic Assistant, XRAY Tech, Receptionist
Greenbrier Family Chiropractic
04.2015 - 05.2017
Guitar Instructor
UCA Community School Of Music
05.2014 - 05.2019
Stagehand
IATSE Local 204
09.2010 - 05.2014
Bachelor of Science - Intelligence And Information Operations
University of Arizona
Bachelors of Music - Classical Guitar Performance
University of Central Arkansas
High School Diploma -
Greenbrier High School
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