Sariah Palmer
Gravette
Summary
Accomplished Esd Technician and Costumer Service Manager with a proven track record at McKee Foods and Hobby Lobby. Excelled in improving team productivity and customer satisfaction through expert problem-solving and effective communication. Skilled in OSHA compliance and team training, demonstrating attention to detail and the ability to thrive under pressure.
Pursuing full-time role that presents professional challenges and utilizes personal skills, effective time management, and problem-solving expertise.
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Esd Technician
McKee Foods
10.2022 - Current
- Maintained a safe work environment by following safety protocols and guidelines.
- Trained new employees on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges enabling quick mastery of necessary skills.
- Enhanced team productivity with thorough training on new equipment
- Maintained strong focus on safety and efficiency.
- Participated in multiple training exercises and programs to increase personal knowledge.
304 Production Tech
McKee Foods
01.2022 - 10.2022
- Trained team members on line efficiency, quality and following safety procedures.
- Prepared reports for management regarding status and progress of line productivity.
- Provided feedback and guidance to team members regarding progress and training development.
- Resolved conflicts that arose between team members by listening to complaints and finding appropriate solutions to minor problems.
- Provided clear instruction to trainee’s and team members to deliver fun and maintain safety.
Costumer Service Manager
Hobby Lobby
03.2020 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service members, creating a positive work environment focused on teamwork.
- Reduced customer complaints, consistently addressing issues and implementing effective solutions.
- Trained and regularly mentored trainees on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Demonstrated clear communication between departments, ensuring resolution of customer concerns in a timely manner.
Fabrics Department Head
Hobby Lobby
09.2019 - 03.2020
- Follows organizational rules and incorporated policy changes into departments' day-to-day activities.
- Created a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to improve professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Improved customer satisfaction through problem-solving measures and excellent communication strategies.
- Improved department operations by capturing opportunities to reduce waste.
- Developed strong interdepartmental relationships to improve communication across the organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Currently Enrolled
Skills
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Documentation and reporting
- Heavy lifting
- Routine Inspections
- Deadline oriented
- OSHA compliance
- Team Training
- Relationship building
- Safety Equipment
- Product Inspections
- Performance improvement
- Issue resolution
- Staff education and training
- Environmental compliance
- Problem-solving
- Verbal and written communication
- Health and safety regulations
Certification
Electric pallet jack
Scissor lift
Forklift
MOS Training
TWI training
Timeline
Esd Technician
McKee Foods
10.2022 - Current
304 Production Tech
McKee Foods
01.2022 - 10.2022
Costumer Service Manager
Hobby Lobby
03.2020 - 01.2022
Fabrics Department Head
Hobby Lobby
09.2019 - 03.2020
Currently Enrolled
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