Savannah Brown
Clinton
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
I currently serve on two committees at First Service Bank. As a member of the IRA Committee, I participate in ABA courses to enhance our expertise on Individual Retirement Accounts (IRAs). Additionally, I contribute to the Branch Operations Manual Committee, where we are in the process of revising and updating the organization’s branch manual.
Overview
12
12
years of professional experience
Work History
Universal Banker
First Service Bank
03.2019 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Evaluated client financial positions and identified most appropriate banking products
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Manager
ANGIE DAVIS
01.2018 - 03.2019
- Maximized performance by monitoring daily activities and mentoring team members
- Developed and maintained relationships with customers and suppliers through account development
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Accomplished multiple tasks within established timeframes
- Uploaded inventory into the system
Sales Lead
Buckle
03.2017 - 01.2018
- Used POS system to process sales, returns, online orders, and gift card activations
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Analyzed prior delivery processes and uncovered more efficient method
- Trained, coached, and mentored new sales associates for maximum performance
Sales Associate
Hallmark
02.2013 - 01.2017
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Answered customer questions about sizing, accessories, and merchandise care
Education
High School Diploma -
Abeka Academy - Homeschool
05.2010
Skills
- Account openings
- Cash Handling
- Self-motivated nature
- Goal planning
- Giving presentations
- Cross-selling expertise
- Teller experience
- Account servicing
- Relationship building
- Branch operations
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Transaction processing
- Deposit processing
- Payment processing
- Document preparation
Notary
I am a commissioned notary public, specializing in the verification of documents and the administration of oaths in accordance with legal standards.
Timeline
Universal Banker
First Service Bank
03.2019 - Current
Manager
ANGIE DAVIS
01.2018 - 03.2019
Sales Lead
Buckle
03.2017 - 01.2018
Sales Associate
Hallmark
02.2013 - 01.2017
High School Diploma -
Abeka Academy - Homeschool
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