Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sayaunta Gatlin

North Little Rock

Summary

Detail-oriented professional with years experience in chat support, email support, data entry, customer service, healthcare, claims, tax preparation, and technical support. Possessing a calm and poised demeanor, excels in navigating complex tasks with strong organizational acumen. Committed to collaborating with team members to achieve shared goals and bring exceptional customer service abilities and a drive for continuous self-directed learning to any professional setting.

Overview

16
16
years of professional experience

Work History

Owner and Guest Support

Evolve Vacation Rentals
01.2023 - Current
  • Managed customer inquiries via live chat, SMS communication, and email correspondence.
  • Managed day-to-day business operations.
  • Resolve claims
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Utilize zoom and slack for communication
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Support Ambassador/Retention Specialist-Remote

Sutherland Global Services
03.2022 - 01.2023
  • Live chat support and email support
  • Outbound and inbound call handling
  • Risk and compliance
  • Content moderation
  • Microsoft office
  • Trust and safety
  • Managed time efficiently in order to complete all tasks within deadlines
  • Customer experience
  • Solve tickets
  • Scheduled Payment arrangements
  • Account payable
  • Google sheets
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Paid attention to detail while completing assignments
  • Learned and adapted quickly to new technology and software applications
  • Excellent communication skills, both verbal and written
  • Demonstrated strong organizational and time management skills while managing multiple projects

Owner/Operator

Skindeep Express
01.2020 - 05.2022
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Oversaw business budget planning and administration, accounting functions and purchasing
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Used knowledge of market trends to create value-added solutions resulting in some increase in revenues.
  • Managed day-to-day business operations.

Healthcare Customer Service Representative(Remote)

Centene Corporation
09.2018 - 03.2021
  • Facilitated resolution of claims, benefits, and billing concerns.
  • Handled telephone inquiries from members and providers within established time frames.
  • Conducted data input efficiently.
  • Operated a range of technological platforms.
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Coordinate member transportation and make referrals to other departments as appropriate
  • Maintained performance and quality standards in alignment with call center metrics.
  • Research and identify any processing inaccuracies in claim payments and route to appropriate site operations team for claim adjustment
  • Entered patient demographic and insurance information into electronic medical record system.
  • Assessed eligibility for patient benefits.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Investigated insurance claims denials and appeals.
  • Ensured information confidentiality following regulatory standards and HIPAA guidelines.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Process claims and go over EOB and CPT codes

Customer Service Associate

Merchant Services
03.2016 - 10.2018
  • Technical support
  • Cross trained within month of being there
  • Processes high volume of consumer inquiries of products and services
  • Resolves targeted percentage of inquiries
  • Troubleshoots customer problems
  • Meets quality standards, adherence to schedule, and average handle time
  • Replace terminals if needed
  • Provide guidance and/or mentoring to less experienced Customer service representatives
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Recorded and maintained relevant notes for each client and work order.
  • Investigated and resolved customer inquiries and complaints quickly

Assistant Teacher

Bright Ideas Enrichment Center
01.2013 - 03.2016
  • Monitor children's development overall
  • Care for, teach and keep children clean
  • Open communication with parents
  • Record accidents/incidents on reports slips
  • Maintain safe and healthy environment
  • Inspect and replace damaged or lost materials
  • Attend staff meetings
  • Trust and safety
  • Keep records of attendance
  • Supervised recess, lunch and daily student intake and dismissal.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Provided one-on-one and group-based learning support focused on student progress.
  • Oversaw classroom operations during teacher and parent meetings

Tax Preparer-Seasonal

Jackson Hewitt Tax Service
12.2009 - 04.2013
  • Processed high volumes of data quickly and with precision.
  • Deposit money
  • Work with DELL/ Microsoft word
  • Keep confidentiality of tax payers information
  • Set appointments
  • Answer phone calls accurately and promptly
  • Maintained compliance by adhering to current tax laws and regulations.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Utilized tax software to prepare returns and meet deadlines.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Researched tax implications for various deductions and credits.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Education

Some College (No Degree) - Finance And Business

Strayer University
Little Rock, AR

Some College (No Degree) - Computer And Information Systems Security

Pulaski Technical College
North Little Rock, AR

Some College (No Degree) - Accounting And Finance

University of Phoenix
Tempe, AZ

High School Diploma -

Oak Grove High School
North Little Rock, AR
05.2008

Skills

  • Work efficiently and effectively alone

    • as well as with others

  • Excellent problem solving/analyzing

    • skills/Fast learner

  • Microsoft word, excel
  • keyboarding, Outlook, PowerPoint
  • Customer Salesforce/Technical Support
  • Live chat support and email support

    • and multiple applications handling

  • Appointment scheduling and data

    entry

  • Claims support, benefits, and billing

    • support

  • Outbound and Inbound call handling
  • Customer experience/Information

    • Updates

  • Training Junior Team Members
  • Relationship building
  • Verbal and written communication

Timeline

Owner and Guest Support

Evolve Vacation Rentals
01.2023 - Current

Support Ambassador/Retention Specialist-Remote

Sutherland Global Services
03.2022 - 01.2023

Owner/Operator

Skindeep Express
01.2020 - 05.2022

Healthcare Customer Service Representative(Remote)

Centene Corporation
09.2018 - 03.2021

Customer Service Associate

Merchant Services
03.2016 - 10.2018

Assistant Teacher

Bright Ideas Enrichment Center
01.2013 - 03.2016

Tax Preparer-Seasonal

Jackson Hewitt Tax Service
12.2009 - 04.2013

Some College (No Degree) - Finance And Business

Strayer University

Some College (No Degree) - Computer And Information Systems Security

Pulaski Technical College

Some College (No Degree) - Accounting And Finance

University of Phoenix

High School Diploma -

Oak Grove High School

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Sayaunta Gatlin