Seanna Pennington
Malvern
Summary
Dedicated cashier with proven skills in customer service, cash handling, and operational efficiency. Committed to enhancing customer satisfaction and optimizing workflows, ensuring a reliable and positive shopping experience.
Overview
2027
2027
years of professional experience
Work History
Cashier
Walmart
Malvern, AR
08.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns, ensuring satisfaction.
- Maintained cleanliness and organization of checkout area for improved efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on best practices for customer service and transaction handling.
- Identified areas for process improvement, enhancing overall checkout speed.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
Correctional Officer
Bowie County Sheriifs Office
Texarkana, TX
2021 - 04.2022
- Monitored inmate activities to maintain safety and security within facility.
- Responded promptly to incidents, utilizing de-escalation techniques to resolve conflicts.
- Documented daily activities and incidents, ensuring accuracy in reports for management review.
- Participated in emergency response drills, enhancing team readiness and operational efficiency.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Correctional Officer
LaSalle Corrections
Texarkana, TX
2017 - 2019
- Conducted regular inspections of facilities and equipment to ensure compliance with regulations.
- Trained new officers on procedures, policies, and safety protocols within the institution.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Reduced inmate altercations through proactive conflict resolution strategies.
Manager
SAS Retail Services
Orange, CA
2017 - 2017
- Oversaw daily operations to ensure smooth workflow and compliance with company standards.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Direct Care Staff Member
Choices Adolescent Treatment Center
Marshall, TX
02.2014 - 08.2014
- Assisted clients in daily living activities to promote independence and improve quality of life.
- Monitored client behavior and documented observations to ensure safety and compliance with treatment plans.
- Implemented individualized care plans under supervision, adapting strategies to meet diverse needs of adolescents.
- Facilitated recreational activities that encouraged social interaction and skill development among residents.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
Correctional Officer
Harrison County Sheriffs Office
Marshall, TX
2012 - 2013
- Collaborated with law enforcement and support staff to facilitate smooth operations.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Ensured security of facility perimeter by conducting routine patrols.
Education
No Degree - Criminal Justice
Kilgore Police Academy
Kilgore, TX2021
Associate of Arts - Criminal Justice
East Texas Baptist University
Marshall, TX2013
High School Diploma -
Allen High School
Allen, TX06-1988
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
Timeline
Cashier
Walmart
08.2022 - Current
Direct Care Staff Member
Choices Adolescent Treatment Center
02.2014 - 08.2014
Correctional Officer
Bowie County Sheriifs Office
2021 - 04.2022
Correctional Officer
LaSalle Corrections
2017 - 2019
Manager
SAS Retail Services
2017 - 2017
Correctional Officer
Harrison County Sheriffs Office
2012 - 2013
No Degree - Criminal Justice
Kilgore Police Academy
Associate of Arts - Criminal Justice
East Texas Baptist University
High School Diploma -
Allen High School