Sebastian Rodriguez
Rogers
Summary
Customer-focused technology professional with hands-on experience supporting enterprise telecommunications systems and resolving complex technical issues at scale. Currently pursuing a Bachelor’s degree in Information Technology while completing Cisco Academy coursework toward CCNA certification. Strong communicator with a proven ability to manage high-volume workloads, prioritize resolution, and deliver excellent customer experiences—seeking to transition into a technology sales or solutions-focused role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consulting Intern
Greenbrier Consulting
- Supported consulting initiatives related to disaster relief and financial services
- Assisted with research, data organization, and preparation of client-facing materials
- Gained exposure to professional consulting workflows, client needs assessment, and solution-based problem solving
Core Technology Technician
Cox Communications
01.2023 - Current
- Handle multiple customer cases daily while maintaining a strong focus on issue resolution and customer satisfaction
- Troubleshoot and resolve complex connectivity, network, hardware, and service-related issues
- Translate technical concepts into clear, customer-friendly explanations to build trust and confidence
- Balance speed, accuracy, and customer experience in a high-volume, performance-driven environment
- Collaborate with internal teams to escalate and resolve advanced technical problems
- Contribute to customer retention by delivering reliable solutions and professional service
- Installed, configured, and maintained broadband equipment and services.
Bartender
Bonefish Grill
01.2020 - 01.2023
- Delivered exceptional customer service in a fast-paced, sales-driven hospitality environment
- Built rapport with guests to increase repeat business and drive upselling opportunities
- Managed multiple priorities simultaneously while maintaining accuracy and professionalism
- Developed strong interpersonal, persuasion, and relationship-building skills
Education
Bachelor of Science - Information Technology
University of Phoenix
01.2026
Skills
- Technical Troubleshooting & Networking Fundamentals
- Customer Experience & Relationship Management
- Technology Solutions Communication
- Needs Assessment & Problem Solving
- Sales-Oriented Conversations
- Time Management & Multitasking
Certification
- Cisco Networking Academy – CCNA (In Progress)
- Networking fundamentals
- IP addressing & subnetting
- Routing & switching concepts
- Network security basics
- Additional IT certifications in progress
Timeline
Core Technology Technician
Cox Communications
01.2023 - Current
Bartender
Bonefish Grill
01.2020 - 01.2023
Consulting Intern
Greenbrier Consulting
Bachelor of Science - Information Technology
University of Phoenix