Sedrick Pelkey
Russellville
Summary
Hardworking Sales Associate committed to building relationships and hard work. Driven and patient individual polished in handling customer's needs, making connections and product management. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Allows personality to cultivate an aura of kindness and trust.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
TJ Maxx Sales Associate
TJ Maxx, TJX Companies
Russellville
09.2021 - Current
- Assisted customers in locating merchandise and provided product information.
- Maintained organized sales floor and ensured visual standards were met.
- Processed transactions accurately and efficiently at the cash register.
- Conflict resolution
- Team building, training and working as an organized unit
- Working with truck, unboxing and sorting in fast paced environment
Food Service Worker
Nacho Mama's Nachos
Russellville
03.2021 - 10.2021
- Prepared and served food items according to safety and quality standards.
- Managed inventory and restocked supplies to maintain operational efficiency.
- Operated kitchen equipment and tools safely to support food preparation tasks.
Customer Service Associate
Jc penny
Russellville
10.2020 - 01.2021
- Assisted customers in locating products and answering inquiries.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints with effective communication strategies.
- Collaborated with team members to enhance customer service experience.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Inbound Customer Service Representative
Asurion
Russellville
12.2019 - 05.2020
- Managed customer inquiries through various communication channels.
- Resolved technical issues related to devices and services effectively.
- Provided product information and troubleshooting guidance to customers.
- Documented customer interactions and resolutions in the system accurately.
- Collaborated with team members to enhance service quality and efficiency.
- Utilized CRM software to track customer interactions and follow-ups.
- Provided customers with product and service information.
- Answered incoming customer inquiries via telephone and email.
- Developed and maintained positive customer relationships.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Monitored call queues to ensure prompt response times.
- Entered new customer information into system database.
Education
Russellville High School
Russellville, ARSkills
- Visual merchandising
- Customer relationship management
- Transaction processing
- Inventory management
- Conflict resolution
- Team collaboration
- Effective communication
- Product knowledge
- Problem solving
- Time management
- Adaptability in fast-paced environments
- Customer engagement
- Cash handling
- Merchandise display
- Sales training
- Shipment processing
- Display setup
- Fraud detection
- Retail loss prevention
- Written and oral communication skills
- Stocking and receiving
- Cash register operation
- Relationship building
- Excellent people skills
References
References available upon request.
Timeline
TJ Maxx Sales Associate
TJ Maxx, TJX Companies
09.2021 - Current
Food Service Worker
Nacho Mama's Nachos
03.2021 - 10.2021
Customer Service Associate
Jc penny
10.2020 - 01.2021
Inbound Customer Service Representative
Asurion
12.2019 - 05.2020
Russellville High School