Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selena Armento-Pulliam

Hackett

Summary

Dynamic professional with proven success at CINTAS in enhancing customer satisfaction and increasing sales revenue. Skilled in problem-solving and teamwork, consistently delivering exceptional service. Adept at managing inventory and maintaining accurate records. Recognized for a friendly, positive attitude and calm demeanor under pressure, driving continual improvement and fostering strong client relationships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

ERO- CPO

LaSalle Corrections
08.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Route Service Sales Representative

CINTAS, Professional Uniform and Facility Services
03.2023 - 08.2025
  • Managed inventory levels to ensure timely restocking of products and minimize shortages.
  • Developed strong client relationships, resulting in repeat business and long-term partnerships.
  • Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
  • Implemented effective time management strategies to maximize productivity during daily routes.
  • Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
  • Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
  • Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
  • Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
  • Increased sales revenue by consistently upselling products and services during routine customer visits.
  • Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Club Pick Up- Personal Shopper

Sams Club
06.2022 - 03.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Assistant Manager

Braums Ice Cream And Dairy
11.2014 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Southside Highschool
Fort Smith, AR

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Calm under pressure
  • Attention to detail
  • Multitasking

Certification

  • Initial and Annual Training for all Staff PBNDS 2011 Rev. 2016
  • Initial Orientation for all Staff PBNDS 2011 Rev. 2016
  • Security Staff Training
  • Professional & Support Employees Who Have Regular Inmate/Detainee Contact
  • FY2025 Department of Homeland Security (DHS) Cybersecurity Awareness Training (CSAT)
  • Operations Security Basic
  • Domestic Violence Awareness
  • Orantes Injunction Training
  • DHS Mandatory- Records Management for Everyone
  • FM 102: Ice Fleet Card
  • Department of Homeland Security Insider Threat Training
  • DHS Mandatory - Privacy at DHS: Protecting Personal Information
  • FM 101: ICE Motor Vehicle Operator

Timeline

ERO- CPO

LaSalle Corrections
08.2025 - Current

Route Service Sales Representative

CINTAS, Professional Uniform and Facility Services
03.2023 - 08.2025

Club Pick Up- Personal Shopper

Sams Club
06.2022 - 03.2023

Assistant Manager

Braums Ice Cream And Dairy
11.2014 - 06.2022

High School Diploma -

Southside Highschool

Similar Profiles

CREATE PROFILE
Selena Armento-Pulliam