Selin Nelson

· April 2026-Current: Selected for a TDY assignment with the Coverage Investigation Unit, handling non-complex coverage investigations including manual policies, rental, loaner, and borrowed vehicles, and excluded drivers.

· Gather recorded statements from insureds, claimants, and witnesses to establish loss facts.

· Analyze loss facts, police reports, damage photos, video footage, and state statutes to determine liability.

· Handle permissive use investigations.

· Conduct proactive follow-ups with customers to keep them informed on their claim status, repair status, and recovery process.

· Assist customers and repair shops with scheduling vehicle inspections.

· Facilitate the repairs management process by conducting follow-ups with repair shops.

· Negotiate liability disputes with Third Party Carriers.

· Prepare claims for subrogation and deliver subrogation and arbitration outcomes to customers.

· Serve as a mentor to newly-hired adjusters, providing guidance on claim handling, liability investigations, and desk management.

· Apply continuous improvement strategies to streamline processes and increase efficiency.

· Conducted one-on-one coaching sessions with online students via Teams and Zoom.

· Utilized data from CRM reports to track online students’ academic performance.

· Assisted students with the onboarding and matriculation processes.

· Facilitated new online student orientation courses.