Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Personal
Personal
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Sergio Comani

Sergio Comani

Campana

Summary

Experienced professional with successful career developed in Mercado Libre, Tenaris and Citigroup in R&D, operations, commercial, quality and planning. IT Engineer + MBA. International experience developed as Country Manager in El Cairo, Egypt. Transformation Driver with proficiency in Change Management.

Overview

24
24
years of professional experience
1
1
Certificate

Work History

Regional Head of Supply & Delivery Experience

Mercado Libre
03.2022 - Current
  • Responsible for Supply Chain of Mercado Pago in Latam, including POS, mPOS, QRs, prepaid Cards and Credit Cards, reducing costs by more than 65% and improving Delivery Effectiveness to 98%,

Customer Experience Regional Senior Manager

Tenaris
01.2017 - 02.2022
  • Challenging traditional business model thru digital projects. KPI's monitoring and responsible for designing & implementing improvements to maintain quality compliance with corporate objectives. Main achievements: Process digitalization & automation to provide better and faster customer response and saving time, effort, resources and money . Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution

Customer Experience Regional Manager

Tenaris
08.2011 - 05.2017
  • Regional CX Responsible throughout entire manufacturing process. Accountable for ensuring personalized service and customers satisfaction, driving business transformation, working with cross-divisional departments in synergy with commercial, operations and supply chain. Main achievements: Improvement of Customer Satisfaction KPI´s and remarkable reduction of non-conformities received

National Quality Award Project Head

Tenaris
01.2017 - 01.2017
  • I led preparation & presentation of Tenaris to the National Quality Award Committee, achieving the Prize in 2017. It was one-year intense project management, involving business innovation of every single area of the company

North Africa Country Operations Manager

Tenaris
01.2008 - 07.2011
  • Directly manage North Africa operations and sales team accountable for regions profitable growth, with estimated annual sales of US$ 280 Million. Business development, tendering process management, fostering customer relationships, alliance management with governments and relevant stakeholders, price strategy definition based on competitive environment, business intelligence, attainment of Long Term Agreements with key customers and public sector, orders follow up, collection, market analysis, customer data collection for business growth and demand planning, budget, outlook, forecast preparation and follow up and development of local human resources. Main achievements: renewal and development of long term agreements thru extensive implementation of innovative "just-in-time" programs, creating new standard in region, raising competition entry level.

Operations Sales Manager

Tenaris
01.2007 - 12.2007
  • Lead commercial operations back office team, responsible for North Africa, North Sea (UK, Norway, Denmark, and Holland) and Southeast Asia (Australia, New Zeeland and Papua Guinea). Commercial offer preparation, market & prices research, coordination of different corporate regarding strategies, costs, logistics, terms & conditions, credit lines and deliveries. Main achievements: reduction of offer lead-time thru area reorganization and Tech Innovation Integration through development & implementation of customized IT tools.

R&D Project Portfolio Controller

Tenaris
12.2005 - 12.2006
  • Lead team of 4 Project Managers for Planning and Control Tenaris R&D budget (+USD100MM), including Intellectual Property. Main achievement was implementation of customized tech management tools designed to improve quality response performance and management reporting

Regional Quality Manager Latam

Citigroup
05.1999 - 11.2005
  • Lead a 6 professionals team. Responsible of exhaustively permanent test of entire electronic platform CitiDirect and meet global deadlines & KPI's. Accountable for security, efficiency, and functionality of the digital platform. CitiDirect platform won Best Internet Banking Award in 2004 and 2005 while I was in charge of the area. Tech & IT Management.

Education

Internet of Things - IT

ITBA
Buenos Aires
2019

Scrum Master -

International Scum Institute
USA
2018

Digital Business Transformation Management -

CXO
USA
2018

MBA -

IAE
Buenos Aires
2004

IT Engineer -

ITBA
Buenos Aires
1999

Skills

  • Business Innovation
  • Digital Transformation
  • Project Management
  • Multicultural Leadership
  • Interpersonal abilities
  • Customer Obsessed
  • Problem Solver
  • Team Player

Languages

Spanish
Native language
English
Proficient
C2
Italian
Intermediate
B1

Certification

Scrum Master

Internet of Things

Digital Business Transformation

Technology Innovation Management

Timeline

Regional Head of Supply & Delivery Experience

Mercado Libre
03.2022 - Current

Customer Experience Regional Senior Manager

Tenaris
01.2017 - 02.2022

National Quality Award Project Head

Tenaris
01.2017 - 01.2017

Customer Experience Regional Manager

Tenaris
08.2011 - 05.2017

North Africa Country Operations Manager

Tenaris
01.2008 - 07.2011

Operations Sales Manager

Tenaris
01.2007 - 12.2007

R&D Project Portfolio Controller

Tenaris
12.2005 - 12.2006

Regional Quality Manager Latam

Citigroup
05.1999 - 11.2005

Internet of Things - IT

ITBA

Scrum Master -

International Scum Institute

Digital Business Transformation Management -

CXO

MBA -

IAE

IT Engineer -

ITBA

Personal

  

Birth

June 18th, 1975

Marital Status

Married, 2 children

Nationality

Argentine + Italian

Other Activities

DJ, Private Plane Pilot

Personal

  

Birth

June 18th, 1975

Marital Status

Married, 2 children

Nationality

Argentine + Italian

Other Activities

DJ, Private Plane Pilot

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Sergio Comani