Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Imaging Specialist
CARTI
01.2025 - Current
Managed large volumes of images while ensuring compliance with industry standards.
Created new charts in MagView for incoming records requests as necessary.
Scanned and uploaded documents into the database in accordance with established procedures.
Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Maintained accurate patient records and imaging documentation.
Trained new staff on imaging protocols and safety procedures.
PACS SYSTEM
EPIC
Centricity system
Clinic Coordinator
Arkansas Heart Hospital Clinic
Little Rock
10.2023 - 12.2025
Oversees the daily schedule of a health care providers
Communicate with patients to get scheduled for appointments and testing
Take medical results from facilities to consult with MD
Document all encounters with patients
Rescheduled, schedule all appointments in a timely manner
Properly verifying insurance of all necessary pre-authorization documents prior to testing.
Human Resources Specialist (Remote)
Sutter Health
Salt Lake City
12.2022 - 10.2023
Ensuring all employee records are maintained and updated with new hire information or changes in employment status
Responding to employees' queries and resolving issues in a timely and professional manner
Handles the FMLA leave administration process from the employees initial notice of the need for leave to the return to work
This includes gathering and completing all required paperwork to submit leave case, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use
Facilitates other leave requests, which may include accommodation requests under the ADA
Configured system settings, user roles and security access within Workday HCM according to client specifications
Assisted employees with enrollment in health and welfare plans
Compiled data from timesheets and other records to determine hours worked and pay rate
Inspection Specialist
SCA Pharmaceuticals
Little Rock
02.2022 - 12.2022
Determining and evaluating compound drugs
Visual inspection test; Checking for any conditions that may be hazardous
Record keeping, documenting, labeling, packaging
Flexibility decision making skills
Maintain FDA laws as directed in pharmaceutical practices.
Access Coordinator III
UAMS Hospital
Little Rock
01.2021 - 09.2021
Patient scheduling, check-in, check-out
Insurance verification, office referrals
Covid-19 screening for the clinic
Record keeping, documenting
Collected copayments
Checks & Balances
Assisted in the coordination of patient care services, including scheduling appointments and managing medical records
Responded to inquiries from patients and healthcare providers regarding clinic services and policies
Maintained general ledger accounts by reconciling sub-ledger records with general ledger control accounts
Monitored cash flow projections on a daily basis and provided updates to senior management team.
Customer Service Team Lead
UAMS Hospital
Little Rock
11.2010 - 01.2021
Answered an average of 700+ calls per day by addressing customer inquiries, solving problems, and providing new product information as needed
Train all incoming new employees
Address customer service/patient
Maintain up-to-date Physician Call inquires in a timely and accurate manner
Maintain & keeps knowledge of all information to answer questions, emergency preparedness codes, trouble shoots, issues, resolve and coordinates personnel during all complaints
Assist with emergency codes (code blue, code pink, code black, rapid response) etc.
Crisis Technician
Little Rock Community Mental Health Center
Little Rock
06.2006 - 11.2011
Collecting patient information, issuing medical files, filing medical records according to the department's guidelines
Patient observation, monitoring unit evaluation, reporting to nurse of daily activities, day treatment liaison.
Education
Some College (No Degree) - Business Administration
Liberty University
Lynchburg, VA
01.2021
Skills
Emergency management
Medical office experience
Medical scheduling
EMR systems
Documentation review
Customer service
Epic
Phlebotomy
Medical records
Employee orientation
Medical terminology
Insurance verification
Patient care
Telecommunication
Communication skills
Packaging
Dispatching
Leadership
Vital signs
Hospital experience
Triage
Laboratory experience
Medical billing
HIPAA
Clinical laboratory experience
Anatomy knowledge
Office Management
Quality Assurance
CGMP
Quality inspection
FMLA
Employee relations
Critical Thinking
Epic Systems
Employee Supervision
Decision-Making
Patient Relations
Verbal and Written Communication
Patient Care Assessment
Team Building
PACS
MEDICOM
STRATUS
Certification
Customer Service: Problem Solving and Troubleshooting, 03/01/23, Present
Customer Service Foundation, 03/01/23, Present
Timeline
Imaging Specialist
CARTI
01.2025 - Current
Clinic Coordinator
Arkansas Heart Hospital Clinic
10.2023 - 12.2025
Human Resources Specialist (Remote)
Sutter Health
12.2022 - 10.2023
Inspection Specialist
SCA Pharmaceuticals
02.2022 - 12.2022
Access Coordinator III
UAMS Hospital
01.2021 - 09.2021
Customer Service Team Lead
UAMS Hospital
11.2010 - 01.2021
Crisis Technician
Little Rock Community Mental Health Center
06.2006 - 11.2011
Some College (No Degree) - Business Administration