SHAKKINA CRAIG
Little Rock
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Imaging Specialist
CARTI
01.2025 - Current
- Managed large volumes of images while ensuring compliance with industry standards.
- Created new charts in MagView for incoming records requests as necessary.
- Scanned and uploaded documents into the database in accordance with established procedures.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Maintained accurate patient records and imaging documentation.
- Trained new staff on imaging protocols and safety procedures.
- PACS SYSTEM
- EPIC
- Centricity system
Clinic Coordinator
Arkansas Heart Hospital Clinic
Little Rock
10.2023 - 12.2025
- Oversees the daily schedule of a health care providers
- Communicate with patients to get scheduled for appointments and testing
- Schedules Echo testing, CTA scheduling, Lab scheduling, etc
- Take medical results from facilities to consult with MD
- Document all encounters with patients
- Rescheduled, schedule all appointments in a timely manner
- Properly verifying insurance of all necessary pre-authorization documents prior to testing.
Human Resources Specialist (Remote)
Sutter Health
Salt Lake City
12.2022 - 10.2023
- Ensuring all employee records are maintained and updated with new hire information or changes in employment status
- Responding to employees' queries and resolving issues in a timely and professional manner
- Handles the FMLA leave administration process from the employees initial notice of the need for leave to the return to work
- This includes gathering and completing all required paperwork to submit leave case, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use
- Facilitates other leave requests, which may include accommodation requests under the ADA
- Configured system settings, user roles and security access within Workday HCM according to client specifications
- Assisted employees with enrollment in health and welfare plans
- Compiled data from timesheets and other records to determine hours worked and pay rate
Inspection Specialist
SCA Pharmaceuticals
Little Rock
02.2022 - 12.2022
- Determining and evaluating compound drugs
- Visual inspection test; Checking for any conditions that may be hazardous
- Record keeping, documenting, labeling, packaging
- Flexibility decision making skills
- Maintain FDA laws as directed in pharmaceutical practices.
Access Coordinator III
UAMS Hospital
Little Rock
01.2021 - 09.2021
- Patient scheduling, check-in, check-out
- Insurance verification, office referrals
- Covid-19 screening for the clinic
- Record keeping, documenting
- Collected copayments
- Checks & Balances
- Assisted in the coordination of patient care services, including scheduling appointments and managing medical records
- Responded to inquiries from patients and healthcare providers regarding clinic services and policies
- Maintained general ledger accounts by reconciling sub-ledger records with general ledger control accounts
- Monitored cash flow projections on a daily basis and provided updates to senior management team.
Customer Service Team Lead
UAMS Hospital
Little Rock
11.2010 - 01.2021
- Answered an average of 700+ calls per day by addressing customer inquiries, solving problems, and providing new product information as needed
- Train all incoming new employees
- Address customer service/patient
- Maintain up-to-date Physician Call inquires in a timely and accurate manner
- Maintain & keeps knowledge of all information to answer questions, emergency preparedness codes, trouble shoots, issues, resolve and coordinates personnel during all complaints
- Assist with emergency codes (code blue, code pink, code black, rapid response) etc.
Crisis Technician
Little Rock Community Mental Health Center
Little Rock
06.2006 - 11.2011
- Collecting patient information, issuing medical files, filing medical records according to the department's guidelines
- Patient observation, monitoring unit evaluation, reporting to nurse of daily activities, day treatment liaison.
Education
Some College (No Degree) - Business Administration
Liberty University
Lynchburg, VA01.2021
Skills
- Emergency management
- Medical office experience
- Medical scheduling
- EMR systems
- Documentation review
- Customer service
- Epic
- Phlebotomy
- Medical records
- Employee orientation
- Medical terminology
- Insurance verification
- Patient care
- Telecommunication
- Communication skills
- Packaging
- Dispatching
- Leadership
- Vital signs
- Hospital experience
- Triage
- Laboratory experience
- Medical billing
- HIPAA
- Clinical laboratory experience
- Anatomy knowledge
- Office Management
- Quality Assurance
- CGMP
- Quality inspection
- FMLA
- Employee relations
- Critical Thinking
- Epic Systems
- Employee Supervision
- Decision-Making
- Patient Relations
- Verbal and Written Communication
- Patient Care Assessment
- Team Building
- PACS
- MEDICOM
- STRATUS
Certification
- Customer Service: Problem Solving and Troubleshooting, 03/01/23, Present
- Customer Service Foundation, 03/01/23, Present
Timeline
Imaging Specialist
CARTI
01.2025 - Current
Clinic Coordinator
Arkansas Heart Hospital Clinic
10.2023 - 12.2025
Human Resources Specialist (Remote)
Sutter Health
12.2022 - 10.2023
Inspection Specialist
SCA Pharmaceuticals
02.2022 - 12.2022
Access Coordinator III
UAMS Hospital
01.2021 - 09.2021
Customer Service Team Lead
UAMS Hospital
11.2010 - 01.2021
Crisis Technician
Little Rock Community Mental Health Center
06.2006 - 11.2011
Some College (No Degree) - Business Administration
Liberty University
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