Shalontae Williams
Jacksonville
Summary
A highly motivated professional with exceptional interpersonal skills, possessing the ability to connect with clients internal and external. Results and production-driven while maintaining quality and company standards. Have excellent time management skills with the ability to prioritize. Seeking a position that can utilize my experience and knowledge with opportunities for future advancement
Overview
10
10
years of professional experience
Work History
Dispatcher
Amazon
Little Rock
02.2023 - 07.2025
- Coordinated daily dispatch of vehicles and personnel for efficient operations.
- Managed communication between drivers and clients to ensure timely service.
- Monitored traffic patterns to optimize routing and minimize delays.
- Maintained accurate logs of all dispatched calls and service requests.
- Assisted in training new dispatchers on company protocols and systems.
- Resolved customer inquiries and concerns promptly through effective communication.
- Collaborated with team members to ensure seamless workflow across departments.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Delivery Courier
Amazon
Little Rock
08.2022 - 02.2023
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Followed standard operating procedures while performing tasks on the assembly line.
Order Selectors
Dillard's Fulfillment Center
Maumelle
05.2021 - 08.2022
- Pulling orders to ship out to customers
- Stocking inventory
- Light housekeeping, unloading trucks
- Shipping and receiving.
Packer
Kohls Warehouse
DeSoto
10.2020 - 05.2021
- Scan packages into the system
- Print shipping labels for delivery
- Separate packages and load onto truck
- Picked pallets to collect locations using pallet jack.
- Collaborated with other departments to ensure smooth production process flow.
- Provided assistance in other departments when needed.
- Ensured work areas were kept clean and organized at all times.
- Boxed, labeled and moved items to keep production lines moving swiftly.
Territory Sales Lead
Anderson Merchandisers
Arlington
06.2018 - 10.2020
- Managed over seven different locations
- Reset and remodel stores with new displays
- Executed activities to a hundred percent
- Set signage and meeting customers' expectations.
Customer Service Representative
Heritage Telemarketing
Little Rock
02.2015 - 06.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
J.A. Fair High School
Little Rock, ARSkills
- Deadline Adherence
- Logistics and Transportation
- Attention to Detail
- Problem-Solving
- Sorting
- Customer Service
- Loading and unloading
Timeline
Dispatcher
Amazon
02.2023 - 07.2025
Delivery Courier
Amazon
08.2022 - 02.2023
Order Selectors
Dillard's Fulfillment Center
05.2021 - 08.2022
Packer
Kohls Warehouse
10.2020 - 05.2021
Territory Sales Lead
Anderson Merchandisers
06.2018 - 10.2020
Customer Service Representative
Heritage Telemarketing
02.2015 - 06.2018
High School Diploma -
J.A. Fair High School