Shamieka Hawkins
Fort Smith
Summary
Proven expertise in quality assurance and customer service, demonstrated at CORTECH LLC and Foundever. Skilled in test execution and enhancing customer satisfaction, I excel in identifying improvements and ensuring compliance with company code of conduct. My analytical approach and problem-solving skills have significantly contributed to project success, with a focus on impactful results and strategic planning.
Overview
6
6
years of professional experience
Work History
Quality Sampling Tester
CORTECH LLC
05.2020 - Current
- Collected and analyzed testing sample and provided documentation with analysis of final testing results
- Maintains standards by confirming that test results and audits adhere to food safety laws and regulations
- Identify and control systematic and random errors to improve future projects
Banking Customer Service Representative
Foundever
07.2019 - 05.2020
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Assisted customers with inquiries about account services and banking products.
- Processed transactions, including deposits, withdrawals, and transfers.
- Guided customers in navigating online banking platforms and mobile applications.
- Educated customers on various account options and features.
Education
High School Diploma -
Southside High School
Fort Smith, AR05-2013
Skills
- Effective Communication
- Effective Time Management
- Timely Task Execution
- Problem Solving
Timeline
Quality Sampling Tester
CORTECH LLC
05.2020 - Current
Banking Customer Service Representative
Foundever
07.2019 - 05.2020
High School Diploma -
Southside High School
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