Shanell Mays
Benton
Summary
- Strong leadership, communication, and interpersonal skills with a proven ability to build relationships with customers, managers, and team members.
- Skilled in visual merchandising, creating impactful floor sets, window displays, and maintaining brand presentation standards to drive sales.
- Results-driven leader known for delivering exceptional customer experiences while motivating teams to meet sales goals and operational objectives.
- Highly organized and adaptable professional with strong problem-solving abilities and a proven ability to quickly learn new systems, processes, and retail technologies.
Overview
15
15
years of professional experience
Work History
Store Manager
Carters Oshkosh
Little Rock
09.2024 - Current
- Lead and develop a high-performing retail team to deliver exceptional customer service and achieve store sales goals.
- Drive store performance by analyzing key metrics including sales, conversion, average transaction value, and loyalty enrollment.
- Coach and mentor associates to increase credit card applications, loyalty program participation, and overall customer engagement.
- Manage daily store operations including scheduling, payroll management, inventory control, and visual merchandising execution.
- Recruit, hire, and train team members while fostering a positive and inclusive work environment.
- Execute company floor sets, promotional signage, and visual standards to maintain brand consistency and maximize sales.
- Monitor inventory levels and coordinate stock replenishment to ensure product availability and organized stockroom operations.
Store Manager
Maurices
Little Rock
08.2021 - 10.2024
- Managed daily operations and ensured efficient store performance.
- Trained and supervised team members on sales techniques and customer service.
- Implemented visual merchandising standards to enhance product displays.
- Collaborated with creative professionals to develop effective marketing strategies.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
1st Assistant
Maurices
Fort Smith
10.2016 - 08.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Lead (Key Holder)
The Children's Place
Fort Smith
01.2014 - 03.2016
- Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
- Support and participate in all company training and development initiatives
- Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
- Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
- Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
- Help maintain a clean, organized, and efficient stockroom, adhering to set policies
Sales Associate
The Children's Place
Fort Smith
10.2010 - 03.2016
- Assisted in opening two new stores (Fort Smith, AR and Kansas City, KS)
Education
High School -
Northside High School
Fort Smith, ARSkills
- Leadership & Staff Development
- Coaching & Performance Management
- Hiring, Training & Onboarding
- Conflict Resolution
- Employee Engagement & Retention
Timeline
Store Manager
Carters Oshkosh
09.2024 - Current
Store Manager
Maurices
08.2021 - 10.2024
1st Assistant
Maurices
10.2016 - 08.2021
Lead (Key Holder)
The Children's Place
01.2014 - 03.2016
Sales Associate
The Children's Place
10.2010 - 03.2016
High School -
Northside High School