Shania Cherry
Pine Bluff
Summary
Dedicated professional experienced in optimizing delivery schedules and fostering community relationships. Strong ability to handle customer inquiries and resolve issues effectively, ensuring high levels of service quality and operational excellence.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
Little Rock, AR
04.2022 - Current
- Executed accurate mail delivery to rural routes, ensuring timely service and enhanced customer satisfaction.
- Organized and prioritized daily delivery schedules, optimizing route efficiency.
- Assisted in training new carriers on safety protocols and operational procedures.
- Resolved customer inquiries effectively, fostering positive community relationships.
- Implemented best practices for accurate record-keeping and documentation of deliveries.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
Customer Service Representative
Maximus
Rochester, NY
01.2020 - 02.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to client needs.
- Collaborated with team members to enhance service delivery and streamline processes.
- Mentored new staff on company policies, procedures, and best practices in customer service.
- Analyzed customer feedback to develop strategies that improved overall satisfaction rates.
- Led initiatives to reduce response times, enhancing overall operational effectiveness within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Dental Assistant
Eastern College of Health Vocations
Little Rock, AR09-2019
High School Diploma -
Whitehall Highschool
White Hall, AR08-2013
Skills
- Dependability
- Load balancing
- Observation
- Prioritization
- Hand-eye coordination
- Scheduling flexibility
- Service sales
- Customer service
- Problem-solving
- Time management
- Multitasking
Languages
English
Timeline
Rural Mail Carrier
United States Postal Service, USPS
04.2022 - Current
Customer Service Representative
Maximus
01.2020 - 02.2022
No Degree - Dental Assistant
Eastern College of Health Vocations
High School Diploma -
Whitehall Highschool