Shanika Smith
Little Rock
Summary
I am a dedicated and industrious professional with a strong belief in the value of hard work and commitment. My career in hospitality began in housekeeping, where I developed a solid foundation, and I have since progressed to the front desk and ultimately to my current role as a Sales Manager.
Hospitality is not just my field of expertise; it is my passion. I thrive on working with people and take great joy in contributing to their satisfaction and happiness. My consistent attendance reflects my reliability and commitment to my work, as I have not missed a day in the past two years.
I am eager to continue learning and growing within the industry, and I am confident that my dedication and experience make me a strong candidate for any opportunity within the field.
Overview
26
26
years of professional experience
Work History
Sales Manager
Holiday Inn Presidential and Comfort Inn Suites
09.2023 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Organized promotional events and interacted with community to increase sales volume.
- Managed accounts to retain existing relationships and grow share of business.
Banquet Manager
Holiday Inn and Comfort Inn Presidential
09.2023 - Current
- Delegated tasks to staff members to maximize production under tight deadlines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Directed and managed banquet functions for 250-person event.
- Supervised and mentored kitchen and serving staff.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Created and managed accurate occupancy forecasts and budgets.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Front Desk Receptionist
Holiday Inn Presidential
10.2022 - 09.2023
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Housekeeping Room Attendant
Capitol Hotel
08.1999 - 01.2023
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
Front Desk Receptionist
Days Inn Medical Center
07.2019 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
Front Desk Receptionist
Legacy Hotel
02.2014 - 11.2017
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
Days Inn By Wyndham
03.2012 - 02.2014
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Housekeeping and Laundry Attendant
Wyndham Riverfront
01.2003 - 06.2007
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Polished fixtures to achieve professional shine and appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Associate of Science - Computer And Information Sciences
Pulaski Technical College
North Little Rock, AR04-2010
Skills
- Sales operation
- Key account development
- KPI analysis
- Solution selling
- Strategic account development
- Order management
- Sales engagement techniques
- Sales planning
- Persuasive negotiations
- Decisive
- Direct sales
- Marketing strategy
- Cold calling
- Sales strategy development
- Sales reporting
- Staff management
- Positive and upbeat
- Sales operations
- Proposal development
- Sales presentations
- Vendor management
- Sales forecasting
- Relationship building
- Risk mitigation
- Project management
Timeline
Sales Manager
Holiday Inn Presidential and Comfort Inn Suites
09.2023 - Current
Banquet Manager
Holiday Inn and Comfort Inn Presidential
09.2023 - Current
Front Desk Receptionist
Holiday Inn Presidential
10.2022 - 09.2023
Front Desk Receptionist
Days Inn Medical Center
07.2019 - 08.2022
Front Desk Receptionist
Legacy Hotel
02.2014 - 11.2017
Front Desk Receptionist
Days Inn By Wyndham
03.2012 - 02.2014
Housekeeping and Laundry Attendant
Wyndham Riverfront
01.2003 - 06.2007
Housekeeping Room Attendant
Capitol Hotel
08.1999 - 01.2023
Associate of Science - Computer And Information Sciences
Pulaski Technical College
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